AV Technician, Helpdesk Support

Opal Group

AV Technician & Helpdesk Support managing AV equipment onsite and providing remote technical assistance. Ideal for passionate individuals in fast-paced live event settings and virtual support environments.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $1,000 - $1,200 per monthWebsite

About the role

Key responsibilities & impact

Handle audio-visual equipment setup, testing, and assistance during live events
Interact with clients and deliver outstanding customer service on-site
Ensure high-quality AV setup and seamless technical support during events
Adhere to business-appropriate dress and professional presentation standards
Provide remote technical assistance and helpdesk support to end users
Assist with software installations, updates, and basic troubleshooting
Offer onboarding support and technical orientation to new users
Communicate clearly and professionally with staff to address technical issues
Stay current with helpdesk best practices, systems, and internal technology tools

Requirements

What you’ll need

Valid U.S. entry visa required
Proven experience as an AV Technician and/or Helpdesk Support Specialist
High school diploma or GED required; College degree in a relevant field is preferred
Advanced English skills in verbal and written communication are required
Strong interpersonal and client-facing communication skills
Demonstrated customer service mindset and professional demeanor
Solid organizational and time management skills
Ability to operate effectively in a fast-paced, dynamic environment
Willingness and ability to travel approximately once per month

Benefits

Comp & perks

100% remote work environment with occasional travel to on-site conferences (based on the position)
Paid Time Off (available after 90 days), including:
Vacation Days
Sick Leave
Compensatory Time
One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
Jury Duty Pay
Paid Time Off for Voting
Paid federal holidays with early release the day prior
Summer Fridays
All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Audio-Visual Equipment SetupTechnical SupportSoftware InstallationBasic TroubleshootingHelpdesk Best Practices

Soft Skills

Interpersonal CommunicationClient-Facing SkillsProfessional DemeanorTime ManagementAdaptability

Certifications

High School DiplomaGED