Ookla

DevOps Engineer

• Build, maintain, and operate the infrastructure platform supporting Ookla services
• Maintain a distributed global ecosystem of cloud instances, containerized workflows, serverless applications, Linux servers, and associated infrastructure
• Maintain transactional database infrastructure using MySQL, PostgreSQL, RDS, and Aurora
• Support NoSQL data storage engines such as DynamoDB and MongoDB
• Build and support data stream processing with Kinesis or Kafka
• Support data engineering and big data toolchains such as Spark
• Support production systems in a 24x7x365 environment, including on-call responsibilities
• Provide architectural and operational support to software engineers
• Guide operational best practices for software and data engineering teams
• Implement and oversee security programs, including vulnerability remediation, patch management, IDS/IPS, and penetration testing
• Support development-to-production code deployment pipelines
• Provide tooling and guidance for monitoring and observability best practices
• Assist development teams with troubleshooting

Site Reliability Engineer

Solutions Engineer

• Act as the primary dedicated point of contact for Ookla’s highest-valued customers
• Develop and grow relationships across customers’ business and technical organizations
• Educate, train, and support clients to ensure optimum use of Ookla’s product suite
• Resolve customer issues and questions, personally troubleshooting business and technical problems
• Drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives regarding business needs
• Partner with sales to review account health, identify growth opportunities, and assist with pre-sales activities
• Advocate for customer requirements within Ookla
• Participate in customer-requested meetings onsite or by phone
• Develop knowledge of new technologies to support customer growth
• Address business, product, and technical challenges involving Ookla’s data products
• Leverage AI tools for reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive customer success, technical analysis, and operational tasks
• Support AI-assisted dashboards, summaries, insights, and executive-ready outputs
• Use AI for market analysis, customer benchmarking, root-cause investigation, and trend identification
• Collaborate with product, data, and engineering teams on AI-driven use cases

Customer Solutions Manager

Sales Operations Manager

• champion a culture of training and excellence across our global sales organization
• drive the efficiency and readiness of revenue-generating teams
• own the end-to-end sales training lifecycle—from onboarding and tool mastery to creating high-impact playbooks and objection-handling frameworks
• establish a foundational culture of continuous learning, curiosity, and high performance within the sales organization
• design, implement, and constantly iterate on a comprehensive sales onboarding program
• lead ongoing training initiatives focused on sales methodologies and process compliance
• develop, write, and deploy structured sales playbooks, competitive battle cards, and specific objection-handling frameworks
• build, organize, and curate a centralized internal repository and digital learning hub
• audit existing enablement materials regularly to ensure all content reflects current product capabilities
• act as the primary enablement interface with Accenture
• leverage Accenture partnership to inform internal sales culture and adopt best-in-class industry methodologies

Sales Enablement Manager

Operations

• Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers).
• Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition.
• Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards.
• Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation.
• Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data.
• Serve as the subject matter expert on how deal structures impact revenue.

Site Reliability Engineer

Customer Solutions Manager

Sales Enablement Manager

Order Operations Manager