Ookla

Sales Operations Manager

• champion a culture of training and excellence across our global sales organization
• drive the efficiency and readiness of revenue-generating teams
• own the end-to-end sales training lifecycle—from onboarding and tool mastery to creating high-impact playbooks and objection-handling frameworks
• establish a foundational culture of continuous learning, curiosity, and high performance within the sales organization
• design, implement, and constantly iterate on a comprehensive sales onboarding program
• lead ongoing training initiatives focused on sales methodologies and process compliance
• develop, write, and deploy structured sales playbooks, competitive battle cards, and specific objection-handling frameworks
• build, organize, and curate a centralized internal repository and digital learning hub
• audit existing enablement materials regularly to ensure all content reflects current product capabilities
• act as the primary enablement interface with Accenture
• leverage Accenture partnership to inform internal sales culture and adopt best-in-class industry methodologies

Sales Enablement Manager

Operations

• Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers).
• Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition.
• Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards.
• Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation.
• Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data.
• Serve as the subject matter expert on how deal structures impact revenue.

Order Operations Manager

Frontend Engineer

• Develop and maintain robust and scalable web applications using React, Redux (RTK Toolkit), and Vite
• Collaborate with cross-functional teams to design, develop and implement new features and functionalities for our data visualization platforms and portals
• Write clean, maintainable, and efficient code and adhere to best practices in software development
• Conduct code reviews, debugging, and troubleshooting to ensure the quality of the codebase
• Help develop, maintain and test RESTful APIs for data processing and handling
• Participate in agile development methodologies and contribute to continuous improvement initiatives
• Leadership and mentoring opportunities for junior engineers, providing guidance on best practices and coding standards
• Problem-solve with teammates to turn desired functionality into implementation plans and then ultimately into working software; take situations with ambiguity and derive clarity
• Troubleshoot and resolve complex software issues, identifying and implementing solutions in a timely manner
• Eye for detail and knack for noticing and perfecting subtle interactions and fine points that impact user experience
• Harness AI tooling for speeding up development while still emphasizing human oversight
• Stay up-to-date with emerging trends and technologies in full-stack web development and apply them to our stack

Software Engineer III – Frontend

Full-stack Engineer

• Develop and maintain applications for Wi-Fi network design and optimization
• Collaborate with cross-functional teams to deliver high-quality features
• Participate in technical planning and architectural direction
• Mentor junior team members on best practices and architectural principles
• Debug and resolve technical issues for applications

Software Engineer II

Solutions Engineer

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth
• Champion and advocate for customer requirements within Ookla
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks

Customer Solutions Manager

Sales

• Drive revenue growth and market share across the Southern & Eastern Africa sub-region
• Develop and execute a comprehensive account and territory plan
• Create and articulate compelling value propositions
• Actively oversee and contribute to all stages of the sales cycle
• Exhibit strong leadership capabilities
• Possess an established network within the telecommunications ecosystem
• Support company in creating sales enablement assets

Sales Director – Southern & Eastern Africa

• Focus on data-related sales opportunities
• Develop and manage a growing book of business across the assigned region
• Drive business and technical relationships, and close business rapidly
• Establish deep business and technical relationships through knowledge of customers’ mission and environment
• Drive revenue and market share in assigned region
• Develop and execute against a comprehensive account/territory plan
• Create & articulate compelling value propositions around Ookla data services
• Accelerate customer adoption and maintain a robust sales pipeline
• Facilitate contract negotiations
• Develop long-term strategic relationships with key accounts
• Ensure customer satisfaction through moderate travel for in-person client meetings
• Drive product innovation through thorough understanding of customer and industry trends

Sales Director – DACH, BENELUX

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.

Account Manager

• Own and grow a portfolio of enterprise customer accounts through renewals, expansion, upsell, and cross-sell opportunities
• Develop and execute strategic account plans aligned with customer business objectives and technology initiatives
• Build trusted relationships with executive sponsors, IT leadership, engineering teams, and decision makers
• Conduct business reviews, account planning sessions, and customer success discussions
• Maintain accurate forecasting, pipeline management, and account activity within Salesforce
• Develop and execute joint account plans with reseller partners, distributors, and managed service providers
• Conduct customer-facing meetings, discovery sessions, presentations, and business reviews
• Build strong relationships with partner account managers and sales leaders
• Position and sell the company’s full portfolio of solutions
• Identify opportunities to expand customer adoption across multiple product lines
• Collaborate with networking OEMs, alliance partners, and technology providers

Enterprise Account Manager – Channel Sales

Manager

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across geographies

Sales Enablement Manager

Order Operations Manager

Software Engineer III – Frontend

Software Engineer II

Customer Solutions Manager

Sales Director – Southern & Eastern Africa

Sales Director – DACH, BENELUX

Customer Solutions Manager

Enterprise Account Manager – Channel Sales

Customer Solution Manager – Public Sector