Customer Solutions Manager

Ookla

Customer Solutions Manager supporting Ookla’s connectivity intelligence customers. Troubleshooting technical issues, driving adoption, and using AI, analytics, and data products to grow strategic accounts.

Posted 9/11/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, technical problem-solving, and data analytics to drive customer success and product utilization. Proficient in leveraging AI tools for reporting and analysis while collaborating with cross-functional teams to address business and technical challenges.

Highest-signal resume keywords

Customer Relationship ManagementData AnalyticsTechnical Problem-SolvingAI Tools UtilizationEnterprise-Level Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsSQLTableauAdvanced Excel FunctionsData ModellingAI & MLRAN/RF ExperienceTechnical Program ManagementProduct KnowledgeMarket Analysis

Soft Skills

Exceptional Customer FocusStrong Verbal CommunicationStrong Written CommunicationSelf-MotivatedStrategic Thinking

Tools & Technologies

AI ToolsData ProductsCustomer Communication PlatformsReporting ToolsExecutive Dashboards

Certifications & Qualifications

B.A./B.S. DegreeMaster’s Degree

Industry Keywords

Technology-Related SupportEnterprise-LevelCustomer SuccessBroadband TechnologyGlobal Business Experience

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Act as the primary dedicated point of contact for Ookla’s highest-valued customers
Develop and grow relationships across customers’ business and technical organizations
Educate, train, and support clients to ensure optimum use of Ookla’s product suite
Resolve customer issues and questions, personally troubleshooting business and technical problems
Drive issue escalation within Ookla as needed
Engage with Director and C-Level executives regarding business needs
Partner with sales to review account health, identify growth opportunities, and assist with pre-sales activities
Advocate for customer requirements within Ookla
Participate in customer-requested meetings onsite or by phone
Develop knowledge of new technologies to support customer growth
Address business, product, and technical challenges involving Ookla’s data products
Leverage AI tools for reporting, analysis, customer communication, and internal workflows
Identify opportunities to automate repetitive customer success, technical analysis, and operational tasks
Support AI-assisted dashboards, summaries, insights, and executive-ready outputs
Use AI for market analysis, customer benchmarking, root-cause investigation, and trend identification
Collaborate with product, data, and engineering teams on AI-driven use cases

Requirements

What you’ll need

5–10 years of enterprise-level, technology-related support or account management experience
Exceptional customer focus and bias for action
Experience supporting nascent products/services into new markets strongly desired
Adept at establishing and developing relationships across customer organizations
Strong technical problem-solving skills and ability to adapt to new technologies and learn quickly
Experience with data analytics, including Tableau, SQL, and advanced Excel functions
Experience visualizing big data to demonstrate value and quality to customers
Experience in Data Modelling and AI & ML desirable
Familiarity with internet, cellular, and broadband technology and infrastructure
At least some experience with RAN/RF
Self-motivated with appropriate urgency and follow-through
Strong verbal and written communication skills across all organizational levels
Knowledge of Ookla product offerings, including licensing, data, and awards, or similar technology-based products
Ability to travel regularly to meet existing clients and attend corporate and team functions
Strategic thinking and ability to understand the big picture
Global business experience a plus, especially supporting an international customer base
Technical Program or Project Management experience a plus
B.A./B.S. degree or equivalent
Master’s degree or international business education a plus

Benefits

Comp & perks

Flexible, inclusive work environment
Creativity, collaboration, and individual expression encouraged
Opportunity to work for a rapidly growing company with a global footprint
Ability to attend Ookla corporate and team functions
Travel opportunities to meet and connect with existing clients