Onyx Odds

Customer Success Manager

• Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels
• You will help lead and oversee our growing customer support team.
• Onboard new users and guide them through the platform's features
• Troubleshoot issues and escalate technical problems when necessary
• Gather user feedback and share insights with the product team to drive improvements
• Build relationships with our community and help foster engagement
• Contribute to help documentation, FAQs, and other support resources
• Identify opportunities to improve the customer experience and take initiative to implement solutions
• Identify customer pain points or issues and quickly relay them to the team

Customer Success Associate

Recruitment

• Own full-cycle recruiting from sourcing through offer
• Partner with leadership on hiring roadmap and headcount planning
• Build outbound sourcing pipelines across engineering, trading, operations, and CX
• Define role scopes and interview scorecards
• Track recruiting metrics and improve funnel conversion
• Manage candidate experience and offer closing
• Own onboarding experience and first 30 day plans
• Maintain recruiting documentation and hiring systems
• Help structure performance review cycles
• Support compensation benchmarking and leveling frameworks
• Partner with leadership on org design and team planning

Recruiting, People

Full-stack Engineer

• We’re looking to add a key engineering hire to our very lean team
• Work directly with the founding team to build, own, and scale the core product
• Own projects from inception to production, including architecture decisions, implementation, and observability
• Collaborate directly with founders on product direction, roadmap, and prioritization

Senior Software Engineer

Marketing Analyst

• Recruit, onboard, and manage affiliate partners including content creators, influencers, and media publishers
• Monitor affiliate performance, track key metrics, and optimize for growth
• Maintain relationships with partners and serve as their primary point of contact
• Negotiate terms and manage affiliate payouts and contracts
• Identify new partnership opportunities to expand our reach
• Analyze marketing campaign performance and provide actionable insights
• Support the planning and execution of campaigns across paid, organic, and social channels
• Track and report on KPIs including user acquisition, engagement, and conversion metrics
• Assist with content creation and coordination for social media and marketing initiatives
• Conduct competitive research and stay current on trends in sports, predictions, and social media marketing
• Collaborate with cross-functional teams to support product launches and promotions

Compliance

• Own and drive CFTC licensing efforts (DCM, FCM, IB as applicable)
• Coordinate across internal teams and external counsel to move licensing forward
• Prepare and manage regulatory filings, submissions, and ongoing requirements
• Translate regulatory frameworks into clear product and operational decisions
• Partner with product, trading, and engineering to ensure compliant design
• Support regulator communication, audits, and inquiries
• Build and improve internal compliance processes and systems

Regulatory Operations Associate

Backend Engineer

• Own projects from inception to production, including architecture decisions, implementation, and observability
• Collaborate directly with cross business functions and leadership on product direction, roadmap, and prioritization

Backend Software Engineer

• Build and maintain dashboards in Amplitude for product, CRM, and UA performance
• Design and develop Retool dashboards that consolidate data from multiple sources
• Partner with Marketing and CRM to define events, properties, and tracking standards
• Ensure accurate configuration and validation of event-level data
• Analyze and extrapolate trends across acquisition, activation, retention, churn, LTV, ARPU, and ROI
• Support segmentation and targeting for lifecycle marketing and paid acquisition
• Translate complex datasets into clear, actionable insights for stakeholders
• Recommend improvements to tracking, dashboards, and measurement frameworks.

Growth Marketing Analyst

• Source and identify qualified candidates through various channels
• Conduct outreach to potential candidates on behalf of Onyx Odds
• Manage candidate communications and scheduling
• Maintain organized records of candidate pipelines and outreach efforts
• Collaborate with hiring managers to understand role requirements and ideal candidate profiles

Tech Recruiter

Data Analyst

• Analyze odds, lines, and market movements to support trading decisions
• Build and maintain dashboards to monitor trading performance and risk exposure
• Identify patterns, anomalies, and opportunities in sports data
• Develop models and tools to improve pricing accuracy and efficiency
• Collaborate with the trading team to refine strategies based on data insights
• Track and report on key operational metrics across the platform
• Analyze user behavior, transaction flows, and platform performance
• Identify bottlenecks and inefficiencies and recommend process improvements
• Support forecasting and capacity planning efforts
• Ensure data integrity and accuracy across operational systems
• Partner with product, engineering, and finance teams to deliver data-driven insights
• Automate reporting and streamline data pipelines where possible
• Communicate findings clearly to both technical and non-technical stakeholders

• Own projects from inception to production, including architecture decisions, implementation, and observability
• Collaborate directly with founders on product direction, roadmap, and prioritization