Onyx Capital Group

Senior Account Manager

Onyx Capital Group

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Serve as the primary point of contact for assigned Financial Services accounts, building strong, long-term client relationships
  • Develop a deep understanding of client business objectives, regulatory environments, and technology roadmaps
  • Act as a trusted advisor to client stakeholders, providing strategic guidance aligned to OnX solutions
  • Identify and develop expansion opportunities within existing accounts, including cross-sell and upsell of OnX services
  • Partner with internal sales, solution, and delivery teams to support account growth initiatives
  • Support renewal discussions and ensure continuity of services and client satisfaction
  • Collaborate with Solution Architects, Delivery, and Client Success teams to ensure successful execution of client engagements
  • Participate in client planning sessions, QBRs, and executive reviews
  • Ensure timely communication, issue resolution, and escalation management as needed
  • Own account planning, pipeline tracking, and forecasting for assigned accounts
  • Maintain accurate account documentation, reporting, and CRM updates
  • Provide insights to sales leadership on account health, risks, and growth opportunities

Requirements

  • 7+ years of experience in account management, customer success, or client-facing roles within Financial Services or technology services
  • Experience managing enterprise Financial Services accounts
  • Strong understanding of Financial Services environments, including regulatory, security, and compliance considerations
  • Excellent communication, presentation, and relationship management skills
  • Experience working within managed services, IT services, data & analytics, cloud, or technology solutions
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient-facing rolesenterprise account managementmanaged servicesIT servicesdata & analyticscloud solutionstechnology solutions
Soft Skills
communication skillspresentation skillsrelationship managementstrategic guidanceissue resolutionescalation management