Onto Innovation

Product Designer

• Designs Training Courses for customers and ONTO service engineers
• Conducts technical training courses for customers and/or ONTO service engineers
• Interacts with customer and functional organizations to develop specifications for content of courses
• Prepares lesson plans from engineering documentation, field service requirements or software documentation
• Works with engineering, technical support, and manufacturing to ensure that course material reflects current product features
• Instructs participants in both classroom lectures and laboratory sessions
• Follows up to determine course material is current and relevant
• Maintains training tool operational readiness and resolves any issues that may arise with the equipment during or outside of class
• Must be willing to travel to field to provide OJT training, customer training and service engineer certification worldwide. Travel is based on demand and can be approximately 30-50%.

Learning Experience Designer 3

Field Engineer

• Provides highly visible customer support through the performance of on-site installation
• Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Checks out and approves operational quality of system equipment
• Instructs customers in the operation and maintenance of the system
• Serves as company liaison with customer on administrative and technical matters for assigned projects
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers

Learning Experience Designer 3

Field Service Engineer