Field Service Engineer

Onto Innovation

Field Service/Support Engineer providing customer support through on-site installation of complex equipment and systems for Onto Innovation, a leader in process control.

Posted 5/28/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $93,600 - $140,400 per yearWebsite

About the role

Key responsibilities & impact

Provides highly visible customer support through the performance of on-site installation
Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Checks out and approves operational quality of system equipment
Instructs customers in the operation and maintenance of the system
Serves as company liaison with customer on administrative and technical matters for assigned projects
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers

Requirements

What you’ll need

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related discipline) or equivalent combination of education and relevant industry experience
Strong analytical and problem-solving skills with the ability to diagnose complex technical issues
Proven ability to interpret engineering drawings, schematics, and technical documentation
Demonstrated proficiency with standard engineering tools, test equipment, and software
Excellent communication skills, with the ability to convey technical information clearly to internal and external stakeholders
Ability to work independently and collaboratively in fast-paced, customer-focused environments
Strong organizational skills with the ability to manage multiple priorities and deadlines
Willingness to travel as required for customer support, training, or project execution
Experience in the semiconductor, automation, or advanced manufacturing industries is preferred but not required.

Benefits

Comp & perks

Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnosistroubleshootingservicerepairengineering drawingsschematicstechnical documentationanalytical skillsproblem-solvingengineering tools

Soft Skills

communication skillsorganizational skillsability to work independentlycollaborative skillscustomer-focusedability to manage multiple prioritiesability to convey technical informationstrong interpersonal skillsclarification skillsliaison skills

Certifications

Bachelor’s degree in Engineering