Overnight Customer Support Engineer
Rebuy Engine
AngularJavaScriptReactVue.js
Technical Support Engineer 3
Onto Innovation
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
- Develop and effectively communicate with internal and external customers on plans of action and results
- Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
- Provide on the job training to Field Service Engineers
- Provide Field Service input to New Product Development through design reviews and testing
- Provide support of documentation development and qualification criteria during New Product Introduction
- Provide occasional support of field service activities in a field service engineer capacity
- Must be able to remain in a stationary position for lengthy periods of time
- Constantly positions self to access serviceable areas in a cleanroom environment
- Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Requirements
- Proficient in Microsoft Office products
- Familiar with PC's and have a strong troubleshooting background
- Ability to travel both domestically and internationally and have a current Visa or entry permission
- 50% travel required
- Minimum 5 years of experience in Field Support Service
- BS in an electronics discipline or equivalent military experience in a technical field
- Outstanding verbal and written communication skills necessary
Benefits
- health/dental/vision/life/disability
- PTO
- 401K plan with employer match
- Employee Stock Purchase Program (ESPP)
- health & wellness initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware supporttroubleshootingdocumentation developmentNew Product Introductiondesign reviewsfield service activitiescleanroom environmenttechnical field experienceMicrosoft Officeelectronics discipline
Soft skills
communication skillscustomer servicetrainingproblem-solvingteam collaborationfeedback provisionaction planningorganizational skillsadaptabilityattention to detail
