Presale Support Analyst
The Cigna Group
Support Engineer II
QuickNode ⚡
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $96,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AnsibleChefDNSLinuxPuppetPythonRubySaltStackTerraformWeb3
About the role
- Answering simple support requests from potential customers about our service
- Setting up a local proxy to debug outgoing Web3 requests
- Ensuring that we provide resolutions to customers quickly
- Translating customer hardships into actionable items for our developer team to fix
- Spending time on customer support, on a rotating basis, to understand our customers better
- Meeting daily to go over customer issues, task progress and design solutions
Requirements
- Have handled customer support in a technical capacity
- Worked on a remote team of 5-10 people
- Written scripts to figure out why some technical thing is not working
- Managed refunds, credits and charges in Stripe
- Lead a customer support team in a technical capacity
- Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
- Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc
- The Ethereum JSON RPC spec
- Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)
- Expertise in managing Linux hosts
- Experience with proactive alerting and monitoring systems technologies
- Dealing with technical customer support (troubleshooting, CLI tools, Linux)
- Adept at setting up software you may be unfamiliar with
- Being extremely thorough in debugging and documenting issues for other teams
- Capable of preemptively solving complex problems prior to their impacting multiple customers
- Documenting your processes and sharing knowledge
Benefits
- Competitive benefit package in all locations
- Quarterly bonus tied to company and individual goal achievement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scriptingPythonGoLangRubyBashDNSTCP/SSLHTTPTerraformAnsible
Soft skills
customer supportproblem solvingcommunicationteam leadershipattention to detaildocumentationcollaborationproactivethoroughnessadaptability
