Technical Support Engineer 3
Onto Innovation
Overnight Customer Support Engineer
Rebuy Engine
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Junior
Tech Stack
AngularJavaScriptReactVue.js
About the role
- Providing technical support for Merchants and Partners through our internal ticketing system.
- Creating new documentation or updating existing documentation as required.
- Preparing reports on technical issues.
- Resolving complex technical issues by analyzing problems and recommending changes.
- Installing new software and upgrading existing software.
- Troubleshooting problems with software programs and networks.
- Suggesting improvements in work processes, procedures, or policies.
Requirements
- BS degree or equivalent work experience.
- At least 1-3 years of relevant work experience in a JavaScript environment.
- Experience with frontend frameworks (e.g. React, Vue, Angular).
- Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing.
- Experience in remote work environments, start-ups, SaaS or managed services, Atlassian // Jira, Scrum // Agile, and omni-channel support (customer chat) is a bonus.
- Incredible customer service skills.
- Excellent listening, communication and interpersonal skills.
- Strong ability to work independently and collaboratively.
Benefits
- 100% free health, dental, and insurance for you and your family.
- Flexible vacation policy.
- Generous holiday schedule.
- Parental leave and sick policy.
- 401(k) retirement plans for U.S. employees and TFSA/RRSP for Canadian employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptReactVueAngularHTMLdebuggingtestingoptimizingtroubleshootingsoftware installation
Soft skills
customer servicelisteningcommunicationinterpersonalindependent workcollaborative workproblem analysisrecommendation skillsprocess improvementdocumentation
Certifications
BS degree
