Support Engineer

• Providing technical support for Merchants and Partners through our internal ticketing system.
• Creating new documentation or updating existing documentation as required.
• Preparing reports on technical issues.
• Resolving complex technical issues by analyzing problems and recommending changes.
• Installing new software and upgrading existing software.
• Troubleshooting problems with software programs and networks.
• Suggesting improvements in work processes, procedures, or policies.

Overnight Customer Support Engineer

Logistics and Product Support Analyst

Senior Bilingual Technical Support Representative

Technical Support Manager

Client Support Technician

L2 Software Support Engineer