onpreo

Customer Success Manager

• As the point of contact for product and technical questions at onpreo, you ensure that our customers and users love our product and company.
• You develop solutions to sustainably train customers in the effective use of our product.
• You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions.
• Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot).
• You coordinate a seamless onboarding and provide comprehensive coaching for new customers.
• You communicate and coordinate your customers' requests to our Product team, making a decisive contribution to the continuous improvement of our software.
• Together with the team, you further develop the infrastructure for our Customer Success department (expanding the ticketing system, knowledge base, FAQs, etc.).
• You qualify existing customers for upsell potential and present new products and features to them.
• You act as a partner and technical advisor to our customers regarding the use of our software.
• You communicate with customers by phone or via the ticketing system to resolve inquiries and technical issues quickly.

Customer Success Manager, Full- or Part-time

Business Development Rep

• Unterstützung bei der Identifikation und Analyse neuer Geschäftsmöglichkeiten
• Durchführung von Markt- und Wettbewerbsanalysen
• Erstellung von Reports und KPI-Analysen
• Recherche und Ansprache potenzieller Partner oder Kunden
• Unterstützung bei Sales- und Business-Development-Projekten
• Unterstützung bei der Weiterentwicklung von Produkten oder Services
• Analyse von Kundenfeedback und Nutzerdaten

Praktikum/Werkstudent Business Development

Artificial Intelligence

• Develop and optimize prompts for generative AI models, with a particular focus on Voice AI
• Conduct testing to improve model performance, accuracy, and relevance of outputs
• Fine-tune and automate input prompts to increase efficiency and consistency
• Analyze usage data and model outputs to enable continuous improvements and data-driven decisions
• Integrate and tune Voice AI systems based on platforms such as fonio, vapi ai, retell ai, ElevenLabs, or Deepgram
• Develop, train, and maintain in-house Voice AI prototypes and workflows
• Monitor current trends and technical developments in generative AI, prompt engineering, and speech models to refine internal strategies

Customer Success Manager, Full- or Part-time

Praktikum/Werkstudent Business Development

Prompt Engineer – Focus on Voice AI