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About the role
Key responsibilities & impact- As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company.
- You develop solutions to sustainably train customers in the effective use of our product.
- You continuously increase customer value by initiating up- and cross-sells for our SaaS solutions.
- Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot).
- You coordinate a seamless onboarding and provide comprehensive coaching for new customers.
- You communicate and coordinate customer requests with our Product team, contributing decisively to the ongoing development of our software.
- Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.).
- You qualify existing customers for upselling potential and present new products and features to them.
- You act as a partner and technical advisor for our customers regarding the use of our software.
- You communicate with customers by phone or through the ticketing system to resolve questions and technical issues quickly.
Requirements
What you’ll need- You think and act entrepreneurially and are highly driven in your work because you want to make an impact and see results quickly.
- You are software-savvy and ideally have initial experience with software tools such as Userpilot or Intercom.
- You identify opportunities to make processes more efficient and have no problem addressing them.
- Customer contact is not new to you, and you enjoy communicating with clients.
- You are open, empathetic, communicative, and love interacting with customers.
- You work in a structured way and are very reliable.
- You have a solution-oriented mindset and show initiative.
- You speak fluent German.
Benefits
Comp & perks- Young company with strong growth potential and a high level of trust — ideal conditions if you want to grow professionally and personally, develop your skills, and leave your mark on a fast-moving company.
- Be part of the digital transformation of the real estate industry — one of the world’s largest sectors.
- An international, helpful, and motivated team that looks forward to welcoming you and regular team events.
- An inspiring company culture based on shared values such as drive, positivity, progress, and “Deliver Wow.”
- With “onpreo Flex” you decide where you are most effective.
- Our remote work policy includes the option to work from home or from any location within the United Kingdom or the European Economic Area.
- Two Impact Days you can use to make a difference for the environment and society — one day for an individual project and one for a company-wide initiative. #SocialResponsibility
ATS Keywords
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Soft Skills
entrepreneurial mindsetdrivencommunicationempathystructured workreliabilitysolution-orientedinitiativecustomer interaction