OnMed

Manager

• Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions.
• Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery.
• Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.).
• Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking.
• Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services.
• Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals.
• Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices.
• Develop and maintain documentation related to systems, policies, and procedures.
• Lead and mentor a team of IT support professionals, including training, and professional development.

Manager, Tech Services

Field Engineer

• Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails
• Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved
• Provide on-call support on rotation
• Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise
• Install, configure, and maintain hardware, software, and network devices including Commercially available and custom OnMed specific Software and devices
• Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware
• Work with vendors and third-party support as needed to fix remote devices
• Perform such other duties as may be assigned from time to time

Technical Field Support Specialist

Communications

• Research, write, edit, and publish high-quality content including blogs, white papers, feature articles, and executive thought leadership pieces.
• Develop and refine key messaging for new and existing verticals to ensure brand consistency and audience resonance.
• Support PR team on the creation of press releases, award submissions, and editorial pitches to elevate company visibility and credibility.
• Collaborate with PR partners to coordinate announcements, media opportunities, and speaking engagements.
• Regularly read and track industry news, healthcare innovation updates, and competitor communication.
• Assist PR agency to align communications strategies with broader organizational goals.
• Track communications performance metrics across media coverage, engagement, and content reach.
• Maintain dashboards or trackers for awards, PR mentions, and content analytics.

Communications Manager

Director

• Champion the end-to-end client experience with designated accounts, ensuring alignment with OnMed’s vision and strategic goals.
• Build and nurture strong relationships with key client stakeholders, serving as the primary point of contact for escalations and strategic discussions.
• Drive client loyalty and reduce churn through proactive engagement and high client retention.
• Develop deep insights into the client profiles, goals, and challenges to craft tailored strategic account plans that maximize value.
• Collaborate cross-functionally with the Sales, Marketing and Operations teams to ensure seamless delivery of all contracted products and services.
• Partner with the Implementation Manager to successfully onboard all new clients.
• Drive all client-related initiatives, opportunities, and issues, coordinating with internal teams for high-quality execution and resolution.
• Serve as a trusted advisor, supporting patient engagement activities and working closely with clients to promote CareStation utilization.
• Monitor utilization, performance and impact metrics for assigned clients to manage risk and deliver insights through storytelling.
• Leverage data and work with community resources to create strategies that amplifies impact and the performance of the CareStation.
• Partner with Marketing on community marketing opportunities.
• Lead client-sponsored events, partnerships, and promotional initiatives to enhance client engagement.

Client Management Director

Controller

• Manage the month end close process including creation and review of supporting schedules and monthly reporting pack.
• Develop and maintain a 13-week cash flow model, including forecasting of inflows, outflows, commitments, and payment schedules.
• Collaborate with the Senior Leadership Team (SLT) to forecast departmental expenses as part of the cash flow planning process, ensuring timely reporting to the CEO and CFO.
• Research and evaluate accounting standards and tax policies, recommending applicable frameworks for the company to adopt.
• Oversee regulatory reporting, including tax planning and compliance, ensuring audit processes align with applicable regulatory standards.
• Oversee and coordinate efforts of external advisors to ensure successful completion of annual GAAP audits and tax compliance activities
• Mentors the Senior Accountant across all core accounting functions, including Accounts Payable, Accounts Receivable, the invoicing process, and other areas.
• Supervise payroll operations by reviewing the Senior Accountant’s work for accuracy and approving final payroll submissions
• Maintain job costing function and other financial and administrative systems to ensure accuracy, integrity, and cost control.
• Evaluate the effectiveness of accounting software and supporting database, as needed.
• Lead initiatives for digital transformation of the Finance function including selection and migration of ERP (NetSuite preferred).

Implementation Specialist

• Manage all aspects of a new CareStation implementation from beginning to end (planning, executing, monitoring, closure).
• Works with sponsors and key stakeholders to develop the scope of the implementation, goals and deliverables.
• Defines the responsibilities of all team members involved in the implementation.
• Creates a cohesive project plan and schedule that includes major milestones, tasks, key dependencies, responsible owners, start and end dates.
• Manages the project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.
• Ensures that project inter-dependencies within the project and across other departments are considered and are tracked, planned and executed.
• Identifies, tracks, monitors project work to ensure that progress is within expected guidelines.
• Identifies and communicates implementation related issues/risks that may arise throughout the duration of the project.
• Develop go to green plans to mitigate all risks and issues identified throughout the life of the implementation.
• Maintains effective communication and working relationships with key stakeholders and implementation team members, communicating overall status, progress and issues.
• Ensure implementation outcome are in alignment with desired results.
• Analyzes, documents and shares lessons learned with department leaders, completes implementation closure process and documentation, adjust implementation processes and documentation as required per analysis at project close.
• Prepares and presents oral and/or written reports and implementation presentations.
• Organizes and conducts implementation meetings.
• Communicate clearly and effectively to all sponsors, stakeholders, team members, and vendors.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.

Implementation Manager

Full-stack Engineer

• Translate business requirements into detailed technical specifications
• Collaborate with the development team to design, implement, test and deploy software applications across our technical stack
• Write, review, and debug clean, efficient, and maintainable code
• Recommend product enhancements based on user feedback and performance insights
• Create and maintain technical documentation and user manuals

Software Engineer

Strategy

• Lead or support key strategic projects from scoping to execution, adapting your role as needed (lead or contributor)
• Partner directly with the CEO and COO to ensure high-quality planning, organization, and execution of strategic priorities
• Build clear, compelling, and visually engaging PowerPoint presentations for internal and external audiences; ability to leverage AI tools to enhance quality and speed
• Perform in-depth data analysis in Excel and other tools to support strategic decision-making
• Conduct market and competitor analysis or research to inform business strategies
• Present findings and recommendations clearly and effectively in internal and external meetings
• Work cross-functionally to drive alignment, communication, and accountability across teams
• Ensure high standards of project management, tracking milestones, deliverables, and impact
• Bring a relentless work ethic and a mission-oriented, "do-what-it-takes" mindset to everything you do

Strategy Manager

Vice President

• Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
• Own the end-to-end client lifecycle intimately—from client activation through renewal—ensuring seamless delivery, and sustained value realization.
• Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.
• Partner closely with clients to maximize the impact of CareStations in the clients’ catchment areas – local community, employee base, patient population, etc.
• Coach and empower clients to take full ownership of CareStation performance, utilization, and steerage—fostering accountability for community and captive populations.
• Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
• Support business development and account growth, as needed.
• Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.
• Build, mentor, and lead a high-performing Client Management team.
• Collaborate with Sales to align client strategies with broader business objectives.
• Establish and continuously improve scalable processes for success planning, MBRs, QBRs and KPI reporting.

Vice President, Client Management

Security Engineer

• Support the development and implementation of security protocols to protect OnMed’s data, infrastructure, networks, and facilities.
• Assist in the configuration and management of monitoring and alerting tools to proactively detect and respond to threats.
• Collaborate cross-functionally to ensure platforms comply with OnMed’s security policies and infrastructure.
• Manage access controls for digital systems and physical facilities.
• Maintain and continuously improve SOC 2 control frameworks.
• Work closely with external auditors and internal stakeholders to ensure evidence collection and policy adherence.
• Monitor control effectiveness and support remediation efforts where needed.
• Review and respond to security questionnaires from vendors and customers.
• Conduct security due diligence on third-party tools and service providers.
• Track and maintain documentation for vendor risk assessments.
• Lead triage, investigation, and mitigation of security incidents.
• Coordinate with relevant teams to ensure timely containment and recovery.
• Conduct root cause analysis and recommend improvements to prevent recurrence.
• Collaborate with IT and engineering to implement and manage security tools (SIEM, EDR, etc.).
• Monitor infrastructure and application logs for threats and anomalies.
• Automate security checks and integrate security into CI/CD pipelines as needed.
• Assist in the development and enforcement of security policies and procedures.
• Support employee security training and awareness initiatives.
• Assist in the implementation of Zero Trust protocols across OnMed platforms.
• Leverage automation to monitor, alert, and resolve security incidents.
• Help maintain compliance with SOC 2 and HITRUST standards and contribute to formal reporting efforts.
• Participate in regular risk assessments and internal audits.
• Support physical security operations, including access control and video surveillance audits.
• Perform other related role responsibilities as assigned.

Graphics Designer

• Generate and refine high-quality visuals using AI tools (Midjourney, Stable Diffusion, Figma, Firefly, and/or VO3) based on project briefs and creative direction
• Develop prompt strategies that align with brand guidelines, campaign goals, and creative themes
• Create assets for web, social media, advertising, and other channels
• Edit, enhance, and composite AI-generated imagery using tools like PowerPoint, Photoshop, Illustrator, or other post-processing software
• Curate mood boards, style frames, and creative concepts leveraging AI-generated elements
• Maintain consistency in design, brand tone, and visual storytelling across all outputs
• Stay up to date on the latest generative AI trends, models, and workflows; suggest improvements to design pipelines
• Perform other related role’s responsibilities as assigned

Graphic Designer, AI

Data Analyst

• Collaborate with developers, engineers, and leadership to design and optimize the Databricks environment; Gather and synthesize business and technical data requirements; Analyze large-scale datasets to uncover trends; Ensure data quality, consistency, and reliability across analytics and reporting platforms; Develop and optimize complex SQL queries; Build and manage scalable data pipelines leveraging Databricks and Azure-based solutions; Monitor and troubleshoot data workflows; Support ad-hoc reporting and data requests; Stay current with industry trends; Perform other related role's responsibilities as assigned.

Senior Data Analyst

Operations

• Own the Tier 1 and Tier 2 service support model, including quality and maintenance of CareStations and combination of hardware and software.
• Lead end-to-end technical support and field operations strategy for domestic and global hardware deployments.
• Build and scale a world-class support organization including 24/7 helpdesk, tiered escalation teams, and onsite field engineering.
• Develop operational frameworks to ensure uptime, reliability, and SLA compliance across enterprise accounts; act as executive escalation point for key enterprise customers.
• Partner with client IT/OT teams (eg Siemens, GE, Fortune 500) to align support delivery.
• Identify, research, and select medical devices (Bluetooth, IoT, sensor-based) aligning with product and clinical requirements; partner with vendors to assess capabilities and interoperability.
• Architect and document integration pathways between medical devices, power systems, and software applications (embedded, mobile, cloud).
• Collaborate with firmware, software, and cloud engineers to define communication protocols, data handling, and API requirements.
• Ensure reliable power delivery and fail-safe operation through hardware design (power strips, UPS, redundancy).
• Lead hardware validation, performance benchmarking, environmental stress and interoperability testing; develop automated test plans and validation frameworks aligned with IEC 60601, ISO 13485.
• Ensure devices and systems meet regulatory, safety, and cybersecurity requirements for medical deployments; produce technical documentation for engineering, operations, and compliance.
• Mentor junior engineers and act as liaison between hardware, software, operations, and clinical teams.
• Redesign wiring infrastructure for CareStations to improve organization, safety, and maintenance access; engineer optimized power distribution layouts, cable routing, and grounding strategies in compliance with IEC 60601, NEC, and other standards.
• Oversee diagnostics, troubleshooting, root cause analysis, and incident management across CareStations; partner with engineering and product teams to drive continuous improvement.
• Perform other related role responsibilities as assigned.

Head of Field Tech Operations and Hardware

• Technology Scouting & Evaluation
• Identify, research, and select cutting-edge medical devices (Bluetooth, IoT, sensor-based) that align with product and clinical requirements.
• Partner with vendors to assess product capabilities, interoperability, and long-term viability.
• System Design & Integration
• Architect and document integration pathways between medical devices, power systems, and software applications (embedded, mobile, and cloud).
• Collaborate with firmware, software, and cloud engineers to define communication protocols, data handling, and API requirements.
• Ensure reliable power delivery and fail-safe operation through optimal hardware design (including power strips, UPS, and redundancy systems).
• Testing & Validation
• Lead hardware validation, performance benchmarking, and environmental stress testing.
• Oversee interoperability testing between hardware and software platforms, including latency, data accuracy, and security.
• Develop automated test plans and validation frameworks in alignment with IEC 60601, ISO 13485, and other relevant standards.
• Compliance & Documentation
• Ensure all selected devices and systems meet regulatory, safety, and cybersecurity requirements for medical deployments.
• Produce technical documentation for engineering, operations, and compliance teams.
• Leadership & Cross-Functional Collaboration
• Mentor junior engineers and contribute to organizational technical strategy.
• Act as the primary liaison between hardware, software, operations, and clinical teams.
• Power Distribution & Cable Management
• Redesign wiring infrastructure for CareStations supporting multiple devices to improve organization, safety, and maintenance access.
• Engineer optimized power distribution layouts, cable routing, and grounding strategies in compliance with IEC 60601, NEC, and other applicable standards.
• Implement solutions that ensure redundancy, clean wiring aesthetics, and minimal downtime during servicing.
• Lead & Scale Operations
• Own the end-to-end technical support and field operations strategy for global hardware deployments.
• Build a world-class support organization, including 24/7 helpdesk, tiered escalation teams, and onsite field engineering.
• Develop operational frameworks to ensure uptime, reliability, and SLA compliance across enterprise accounts.
• Act as the executive escalation point for key enterprise customers.
• Partner with client IT/OT teams (e.g., Siemens, GE, Fortune 500 enterprises) to align support delivery with their business needs.
• Technical Excellence
• Oversee diagnostics, troubleshooting, and resolution of hardware and software issues across Care Stations
• Define and standardize root cause analysis and incident management processes.
• Partner with engineering and product teams to feedback systemic issues and drive continuous improvement.
• Perform other related role’s responsibilities as assigned

Head of Hardware and Tech Operations

QA Engineer

• Automation Development: Design, build, and maintain scalable test automation frameworks for web, Windows desktop, and data pipeline applications.
• Data Validation: Create and execute tests to verify data integrity, transformations, and consistency across ETL workflows, APIs, and downstream analytics systems.
• Data Pipeline Testing: Collaborate with data engineers to validate source-to-target mapping, schema changes, and data quality rules.
• Manual + Automated Testing: Execute test cases across functional, regression, performance, accessibility, and security domains.
• Embedded & Web Systems: Test end-to-end workflows, integrating hardware and software components in CareStation environments.
• Bug Lifecycle Ownership: Identify, document, and drive resolution of defects, ensuring clear reproduction steps and thorough retesting.
• Continuous Quality: Integrate automated tests into CI/CD pipelines, ensuring every build is tested and deploy-ready.
• Test Strategy: Collaborate with engineering, product, and design teams to translate requirements into comprehensive test plans.
• Tooling & Process Improvements: Research, recommend, and implement new QA tools, frameworks, and best practices.
• Cross-Browser & Cross-Platform Testing: Ensure consistent performance across browsers, devices, and OS environments.
• Accessibility & Security: Assist with accessibility validation and coordinate penetration testing efforts.
• Data-Driven QA: Track quality metrics, coverage, and defect trends to continuously improve testing effectiveness.