OnMed

Operations

• Technology Scouting & Evaluation
• Identify, research, and select cutting-edge medical devices (Bluetooth, IoT, sensor-based) that align with product and clinical requirements.
• Partner with vendors to assess product capabilities, interoperability, and long-term viability.
• System Design & Integration
• Architect and document integration pathways between medical devices, power systems, and software applications (embedded, mobile, and cloud).
• Collaborate with firmware, software, and cloud engineers to define communication protocols, data handling, and API requirements.
• Ensure reliable power delivery and fail-safe operation through optimal hardware design (including power strips, UPS, and redundancy systems).
• Testing & Validation
• Lead hardware validation, performance benchmarking, and environmental stress testing.
• Oversee interoperability testing between hardware and software platforms, including latency, data accuracy, and security.
• Develop automated test plans and validation frameworks in alignment with IEC 60601, ISO 13485, and other relevant standards.
• Compliance & Documentation
• Ensure all selected devices and systems meet regulatory, safety, and cybersecurity requirements for medical deployments.
• Produce technical documentation for engineering, operations, and compliance teams.
• Leadership & Cross-Functional Collaboration
• Mentor junior engineers and contribute to organizational technical strategy.
• Act as the primary liaison between hardware, software, operations, and clinical teams.
• Power Distribution & Cable Management
• Redesign wiring infrastructure for CareStations supporting multiple devices to improve organization, safety, and maintenance access.
• Engineer optimized power distribution layouts, cable routing, and grounding strategies in compliance with IEC 60601, NEC, and other applicable standards.
• Implement solutions that ensure redundancy, clean wiring aesthetics, and minimal downtime during servicing.
• Lead & Scale Operations
• Own the end-to-end technical support and field operations strategy for global hardware deployments.
• Build a world-class support organization, including 24/7 helpdesk, tiered escalation teams, and onsite field engineering.
• Develop operational frameworks to ensure uptime, reliability, and SLA compliance across enterprise accounts.
• Act as the executive escalation point for key enterprise customers.
• Partner with client IT/OT teams (e.g., Siemens, GE, Fortune 500 enterprises) to align support delivery with their business needs.
• Technical Excellence
• Oversee diagnostics, troubleshooting, and resolution of hardware and software issues across Care Stations
• Define and standardize root cause analysis and incident management processes.
• Partner with engineering and product teams to feedback systemic issues and drive continuous improvement.
• Perform other related role’s responsibilities as assigned

Head of Hardware and Tech Operations

QA Engineer

• Automation Development: Design, build, and maintain scalable test automation frameworks for web, Windows desktop, and data pipeline applications.
• Data Validation: Create and execute tests to verify data integrity, transformations, and consistency across ETL workflows, APIs, and downstream analytics systems.
• Data Pipeline Testing: Collaborate with data engineers to validate source-to-target mapping, schema changes, and data quality rules.
• Manual + Automated Testing: Execute test cases across functional, regression, performance, accessibility, and security domains.
• Embedded & Web Systems: Test end-to-end workflows, integrating hardware and software components in CareStation environments.
• Bug Lifecycle Ownership: Identify, document, and drive resolution of defects, ensuring clear reproduction steps and thorough retesting.
• Continuous Quality: Integrate automated tests into CI/CD pipelines, ensuring every build is tested and deploy-ready.
• Test Strategy: Collaborate with engineering, product, and design teams to translate requirements into comprehensive test plans.
• Tooling & Process Improvements: Research, recommend, and implement new QA tools, frameworks, and best practices.
• Cross-Browser & Cross-Platform Testing: Ensure consistent performance across browsers, devices, and OS environments.
• Accessibility & Security: Assist with accessibility validation and coordinate penetration testing efforts.
• Data-Driven QA: Track quality metrics, coverage, and defect trends to continuously improve testing effectiveness.