Onit

Support Analyst I

Onit

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide front-line and ongoing product and technical support for Onit’s products and solutions
  • Develop and maintain expert knowledge on Onit’s product suite
  • Educate users on all functions and features of our product line
  • Assist with management of account software subscriptions
  • Own and resolve customer and law firm escalations
  • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
  • You enjoy working in a fast-paced and dynamic environment, with minimal oversight and direction
  • You take responsibility for projects end-to-end, from idea to completion
  • Provide assistance, guidance, and coaching to colleagues where needed
  • Participate effectively as an individual and team contributor within a multifaceted technology environment
  • Support delivery and implementation services as necessary
  • Work on special projects as assigned

Requirements

  • 2-4 years of related technical support is preferred (SaaS software preferred)
  • Demonstrated ability to quickly understand business requirements and expectations
  • Excellent verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Excellent Microsoft Office Suite and general documentation proficiency
  • Ability to multi-task and prioritize across several projects simultaneously
  • High aptitude and EQ
Benefits
  • Health Coverage: Employee and immediate family members.
  • Time Away: Flexible paid time off and 10 company paid holidays annually.
  • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
  • Income Protection: 100% employer-paid life and disability insurance.
  • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
  • Tax-Advantaged Accounts: Flexi, NPS.
  • Community Engagement: One paid volunteer day each year to give back to the community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportSaaS softwareproduct knowledgedocumentation proficiency
Soft Skills
communication skillsorganizational skillsmulti-taskingdetail-orientedemotional intelligence