Customer Success Manager
SPINS
Job Level
Senior
About the role
- Partner with leadership to design and deliver sales training on product knowledge, positioning, competitive differentiation, and methodologies.
- Build and manage onboarding and continuous learning programs to accelerate time-to-productivity and strengthen selling skills.
- Collaborate to design and embed a unified sales process, addressing skill gaps to improve pipeline health, qualification, and deal progression.
- Develop and maintain impactful enablement content while driving adoption of sales tools and technologies.
- Define, track, and report on enablement KPIs, providing insights and recommendations to leadership.
- Lead change management initiatives to ensure adoption of new tools and processes.
- Identify sales talent development opportunities and contribute to building a high-performing sales culture.
- Gather competitive and market intelligence to inform sales messaging and training content.
- Manage the enablement budget and evaluate external vendors and platforms.
Requirements
- Proven experience in Sales Enablement, Sales Excellence, or related roles within a fast-paced B2B environment.
- Strong understanding of sales processes, methodologies (SPICED, MEDDICC, Challenger, SPIN, etc.), and pipeline management best practices.
- Excellent skills in training, coaching, and instructional design.
- Ability to simplify complex product and market information into compelling value propositions.
- Strong project management and cross-functional leadership skills.
- Exceptional communication, presentation, and facilitation abilities.
- Native English (C2 required).
