Director, Customer Logistics – E-Commerce
Ryder System, Inc.
Director - Digital Experimentation
Charity Navigator
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Spark
About the role
- Lead the vision, strategy, and culture of experimentation across our digital ecosystem. You’ll build and scale a high-performing team, foster cross-functional collaboration, and champion best practices through governance and education. Your work will accelerate learning, spark innovation, and drive measurable business impact.
- Team Leadership & Operational Excellence: Build and scale a best-in-class experimentation hub. Define and evolve processes, governance, and tooling to support consistent, high-quality experimentation. Establish a repeatable framework that enables scalable, impactful testing across teams.
- Enablement & Education: Design and lead training programs to build experimentation fluency across the organization. Empower teams with the tools and knowledge to confidently apply test-and-learn methodologies. Foster a culture of curiosity, learning, and data-driven decision-making.
- Talent Development & Mentorship: Lead a multidisciplinary team, supporting career growth through coaching, training, and clear development paths. Create an environment that encourages innovation, ownership, and continuous improvement.
- Governance & Knowledge Management: Ensure rigorous documentation and methodological consistency across all experiments. Maintain a centralized repository of test learnings to promote transparency and cross-functional visibility. Champion best practices that drive repeatability and scale.
- Cross-Functional Collaboration & Influence: Partner across channels and divisions to embed experimentation into daily workflows and strategic planning. Drive alignment and shared ownership of experimentation outcomes to maximize impact.
- Strategic Planning & Prioritization: Develop and manage a dynamic experimentation roadmap that balances quick wins with long-term capability building. Provide strategic direction that supports agile testing cycles and sustainable growth.
- Technology & Industry Leadership: Stay ahead of emerging tools, platforms, and industry trends. Evaluate and implement technologies that enhance experimentation efficiency and effectiveness.
- Measurement & Impact Reporting: Build performance dashboards and reporting frameworks to communicate outcomes and insights. Enable data-driven decisions through clear, actionable reporting
Requirements
- Bachelor’s degree
- 7–10+ years of experience in digital experimentation, decision science, or related fields
- Proven track record of leading experimentation programs and teams at scale
- Master’s degree in Business, Computer Science, Mathematics, or related field (preferred)
- 5+ years of experience training and governing research/testing methodologies
- Experience driving strategic experimentation initiatives in large organizations
- Deep expertise in quantitative analysis, behavioral science, and statistical testing
- Strong understanding of Agile methodologies; experience using Jira to manage work
- Excellent interpersonal and communication skills
- Ability to influence and collaborate across diverse teams and levels of the organization
