Director

• Reports to the Call Center Director and provides overall operational execution and management of staff.
• Lead and provide leadership for up to 300 staff members during assigned shift.
• Achieve targeted KPIs and profitability metrics and act as a business owner focused on profitability and customer loyalty.
• Manage employee selection, retention, coaching, counseling, and development.
• Drive continuous operational improvement and inspect/execute OneTouch Direct best practices.
• Interpret financial and operational reports, analyze data, identify performance gaps, and develop solutions to meet operating goals.
• Translate corporate strategies into timely and comprehensive tactical plans to achieve goals.
• Provide leadership to management teams to achieve service levels, expense control, employee development, and define departmental policies, process and training.
• Develop and maintain strong interpersonal relationships across the organization to ensure effective communication and goal alignment.
• Maintain outstanding location condition and visual standards; work cooperatively to maximize performance and problem solving.
• Work weekends, some holidays, evenings, and additional shifts as needed.

Assistant Director

Director, Services

Associate Director, Analytical Sciences – Technology

Client Director

Client Director

Business Director – Emerging Payments Strategy, Analytics