Product Owner - Business Analyst
Travelers
Assistant Director
OneTouch Direct
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Lead
About the role
- Reports to the Call Center Director and provides overall operational execution and management of staff.
- Lead and provide leadership for up to 300 staff members during assigned shift.
- Achieve targeted KPIs and profitability metrics and act as a business owner focused on profitability and customer loyalty.
- Manage employee selection, retention, coaching, counseling, and development.
- Drive continuous operational improvement and inspect/execute OneTouch Direct best practices.
- Interpret financial and operational reports, analyze data, identify performance gaps, and develop solutions to meet operating goals.
- Translate corporate strategies into timely and comprehensive tactical plans to achieve goals.
- Provide leadership to management teams to achieve service levels, expense control, employee development, and define departmental policies, process and training.
- Develop and maintain strong interpersonal relationships across the organization to ensure effective communication and goal alignment.
- Maintain outstanding location condition and visual standards; work cooperatively to maximize performance and problem solving.
- Work weekends, some holidays, evenings, and additional shifts as needed.
Requirements
- Demonstrated motivational skills and best practices in team building and rallying with a sales staff.
- Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness.
- Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team.
- Ability to think analytically to identify trends and take appropriate actions.
- Detail orientation, organizational, prioritization, and time management skills; experience preferred.
- Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes.
- Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives.
- Strong analytical skills and the ability to drive change and manage long term projects.
- Excellent oral and written communication skills, coupled with outstanding interpersonal.
- Experience with strategic initiative developmental and implementation, specifically with operating policies and procedures and work process improvements.
- Must be flexible to work all hours of the call center including nights and weekends.
