Contact Center Manager
Assurant
Product Owner - Business Analyst
Travelers
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $96,400 - $159,100 per year
Job Level
JuniorMid-Level
About the role
- Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
- Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
- Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.
- Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
- Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
- Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
- Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
- Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
- Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
- Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
- Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree preferred.
- Previous underwriting or project management experience preferred.
- Two years of experience in Agile product management preferred.
- Two years of work experience in related field required.
- Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
- Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
- Influence: Ability to influence behaviors of leaders and without traditional hierarchy.
- Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
- Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience
- Collaboration: Expertise working with others in a cross-functional multi-team environment.
- Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
