Principal Ops Prod Coordinator
Capital One
IT Director – Operations
OneTouch Direct
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudCyber SecurityPMP
About the role
- Oversee the IT operations, ensuring our infrastructure is reliable, scalable, and aligned with the company's business goals.
- Lead and manage the IT operations team, providing mentorship and fostering a culture of continuous improvement.
- Develop and implement IT strategies that align with overall business objectives.
- Oversee system and network design, including installation and continuous monitoring of systems.
- Establish IT policies and procedures that meet compliance and regulatory standards.
- Work with vendors and service providers to manage contracts, ensuring service level agreements are met.
- Monitor and strategize the performance of critical systems, ensuring uptime and security protocols are enforced.
- Manage budgets for IT operations, optimizing spend while supporting innovative technology solutions.
- Stay updated on emerging technologies and assess their potential application within the organization.
Requirements
- 10+ years of experience in IT management, with a focus on operations.
- Knowledge of contact center operations
- A Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.
- Experience in specific IT areas (M&A, integrations, software development, network infrastructure, data management).
- Proficiency in Microsoft suite of tools
- Proven experience in managing IT teams and overseeing large-scale IT projects.
- Strong understanding of IT infrastructure, cloud computing, and cybersecurity practices.
- Excellent analytical and troubleshooting skills with a proactive approach to issue resolution.
- Excellent communication and interpersonal skills, with the ability to collaborate with all levels of the organization.
- Experience with budget management and vendor negotiations.
- Certifications such as ITIL, PMP, or related credentials are preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT managementoperations managementsystem designnetwork designcloud computingcybersecuritydata managementsoftware developmentbudget managementvendor negotiations
Soft skills
leadershipmentorshipcontinuous improvementanalytical skillstroubleshootingcommunicationinterpersonal skillscollaborationproactive approachstrategic thinking
Certifications
ITILPMP
