OneTeamAnywhere

Customer Support

• Respond promptly to guest inquiries via email and other communication channels
• Assist with remote guest check-ins and provide necessary instructions
• Monitor and manage overnight hotel operations
• Handle guest concerns and escalate issues when necessary
• Coordinate with internal teams to ensure seamless service delivery
• Maintain accurate records of guest interactions and transactions
• Be available for occasional video calls to assist guests in real time

Customer Support Representative – Hotel Operations

Product Manager

• Own a specific product area from concept through delivery
• Write clear, well-structured development tickets with acceptance criteria
• Gather and clarify requirements from stakeholders (communication is in English)
• Coordinate with developers and QA to ship features on time
• Test delivered features for correctness, edge cases, and compliance with industry requirements
• Maintain product documentation and roadmap for your area
• Use AI tools as a core part of your daily workflow — not as an afterthought, but as your primary way of working faster and better

Junior Product Manager

Backend Engineer

• Extend the Sentiment Pipeline: Work within the existing end-to-end flow
• Add & Maintain Platform Integrations: Extend existing Apify-based adapters
• Ship Cloud Run Jobs: Modify and add containerized Python jobs
• Evolve Data Contracts: Change BigQuery schemas and Supabase tables/RPCs
• Tune Models & Prompts: Iterate on Gemini structured outputs
• Benchmark & Evaluate: Use the existing benchmarking suite to compare model configs
• Write Tests: Add pytest coverage for your changes

Customer Support Representative – Hotel Operations

Junior Product Manager

Senior Backend/Data Engineer, Python, GCP, Vertex AI