OnePlan

Technical Writer

OnePlan

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Junior

Tech Stack

Azure

About the role

  • Become a subject matter expert in the OnePlan platform, with a strong understanding of how different tools are used across real workflows.
  • Partner with Product Managers, Product Marketing, Engineers, Product Support, and Education & Training Team to create and maintain high-quality documentation, including user guides, integration and API documentation, and in-app content such as tooltips and onboarding prompts.
  • Create and maintain learning resources that go beyond written documentation, including videos, demos, guided tours, and other interactive education formats.
  • Manage and maintain the internal documentation ticketing system, addressing requests and issues from both customers and internal teams.
  • Take complex concepts and explain them in clear, engaging ways that make sense to a wide range of users.
  • Gather and incorporate feedback to continuously improve documentation clarity and usability.
  • Act as an editor and reviewer to ensure documentation is consistent, accurate, and aligned across OnePlan.
  • Track usage and feedback on training materials to help prioritize future documentation and learning initiatives.

Requirements

  • 1-3 years of experience writing technical documentation. Experience in a SaaS environment is a strong plus.
  • Strong written and verbal communication skills, with experience creating content across multiple formats and channels.
  • Comfortable working cross-functionally with Product, Engineering, Support, and other teams to explain how a product works at a practical level.
  • Experience owning documentation end-to-end, from gathering inputs through publishing and ongoing updates.
  • Strong attention to detail, with the ability to manage multiple priorities in a fast-paced, evolving environment.
  • A collaborative, can-do mindset and willingness to jump in and take on new challenges.
  • Familiarity with project‑tracking tools (e.g., Azure DevOps), content‑management and collaboration platforms (e.g., SharePoint, Microsoft 365), basic web technologies (HTML/CSS), analytics applications, and lightweight video‑editing tools such as Veed is preferred.
  • Working knowledge of the software development lifecycle and how documentation fits into it.
  • A university degree in Technical Writing, Technical Communication, Software Engineering, Computer Science, or related field, or equivalent professional experience.
Benefits
  • - We’re a remote-first company with team members across the USA, Canada, UK, and India!
  • - OnePlan has been recognized as the Global Microsoft Partner of the Year in Project Portfolio Management in 2019, 2020, 2021, 2022 and 2023.
  • - We’ve been named a "Strong Performer" in the latest Forrester Strategic Portfolio Management WAVE report.
  • - We offer comprehensive health, dental, and vision benefits, with additional insurance options.
  • - Employer RRSP and 401K matching programs.
  • - A fun, collaborative, and diverse environment with regular health and team challenges to keep things light and enjoyable!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical documentationSaaSHTMLCSSvideo editingsoftware development lifecyclecontent creationuser guidesAPI documentationinteractive education formats
Soft Skills
written communicationverbal communicationattention to detailcollaborationproblem-solvingadaptabilitycross-functional teamworkfeedback incorporationeditorial skillsprioritization