OnePlan

QA Automation Engineer

• Design, build, and maintain robust automation frameworks specifically tailored for testing AI features, including LLM-powered outputs, recommendation engines, and intelligent workflows.
• Develop and execute test strategies for validating AI model outputs, including accuracy, relevance, consistency, and bias evaluation across diverse input scenarios.
• Perform functional, regression, performance, and scalability testing on AI-driven features, including API-level testing of AI service integrations and end-to-end automated test suites.
• Collaborate with AI engineers, data scientists, product managers, and UX designers to define acceptance criteria and quality standards for AI features throughout the development lifecycle.
• Identify, document, and track defects in AI behavior, including edge cases, hallucinations, and unexpected model responses through resolution using appropriate tools and workflows.
• Champion quality and responsible AI practices throughout the development lifecycle, contributing to prompt engineering reviews, model evaluation rubrics, and AI safety checklists.
• Build and maintain CI/CD-integrated automation pipelines that continuously validate AI feature quality, using tools such as Playwright, Claude, or equivalent frameworks.
• Participate in team stand-ups, sprint planning, retrospectives, and continuous improvement activities, bringing an AI-quality-first mindset to every discussion and helping establish best practices for testing intelligent systems.

Quality Assurance Automation Engineer – AI

Technical Account Manager

• Customer Engagement & Retention
• - Own a portfolio of Advantage customers and maintain structured monthly and quarterly engagement cadences.
• - Track and document customer health signals including adoption depth, engagement frequency, open issues, sponsor stability and act on deteriorating trends before they escalate.
• - Build multi-threaded relationships across customer organizations, not just with a single point of contact.
• - Manage at-risk accounts with structured re-engagement plans; escalate when necessary.
• Proactive Optimization
• - Conduct regular environment reviews and deliver hands-on improvements: configuration, workflows, performance, and reporting.
• - Maintain a value log for each customer—documenting optimizations made, issues resolved, and outcomes delivered, to support renewal conversations with evidence.
• - Identify and remove adoption barriers before customers experience them as friction.
• Strategic Advisory
• - Facilitate Customer Success Plans and quarterly roadmap sessions tied to each customer’s business objectives.
• - Provide governance coaching and portfolio maturity guidance as customer needs evolve.
• - Participate in renewal planning 90+ days in advance; partner with Sales when expansion opportunities arise.
• Technical Execution
• - Deliver remote configuration support, integration troubleshooting, and release impact guidance.
• - Leverage Power BI, Power Automate, and OnePlan APIs to support reporting and automation needs.
• - Coordinate across Support, Product, and Engineering to resolve complex issues efficiently.

Consultant

• Deliver complex software solutions based on OnePlan Solutions and Microsoft solutions
• Participate in discovery sessions to understand client's business objectives and system needs
• Collaborate with Solutions Architect to design solutions
• Hands-on building of solutions leveraging core OnePlan Solutions
• Perform testing to ensure solution functionality

Senior Solution Consultant

• In this role, you are the technical partner our customers rely on. This is a post sales role. You'll guide them through their adoption of OnePlan by digging into their business needs, translating those needs into real configurations, and building solutions across OnePlan and the Microsoft ecosystem.
• You discover what customers are trying to achieve, then design structured, scalable solutions in OnePlan, Power BI, Power Apps, and Power Automate that directly support those goals.
• You build and configure solutions across OnePlan and the Power Platform. This includes creating workflows in Power Automate, building interfaces or components in Power Apps, and developing or modifying Power BI reports to support data driven decisions.
• You support customers with both guidance and hands on configuration. Clients look to you for technical clarity, direction, and a deeper understanding of how to use OnePlan and the Microsoft tools that support it.
• You identify technical or adoption roadblocks and clear them quickly so customers can keep moving without friction.
• You translate complex technical ideas into clear explanations that help customers feel confident and informed.
• You manage multiple customer engagements at once, work closely with product and delivery teams, and occasionally join onsite sessions to strengthen relationships and drive adoption.

Solutions Engineer

• Partner with Enterprise Sales leadership to define technical win strategies for high-value opportunities
• Lead solution discovery sessions to understand customer challenges, goals, and success criteria
• Deliver tailored product demonstrations, solution architecture discussions, and proof-of-value engagements
• Translate customer business challenges into solution narratives tied to measurable outcomes
• Ensure consistent articulation of OnePlan's value across strategy alignment, financial governance, capacity planning, and execution management
• Support seamless handoff from pre-sales to post-sales teams including Customer Success and Professional Services
• Serve as a subject matter expert in SaaS PPM and SPM including portfolio financial management, capacity and resource planning, and delivery methodologies
• Guide positioning of OnePlan within the Microsoft ecosystem including Planner, Project, Azure DevOps, Power BI, and Teams, as well as enterprise platforms such as Jira and ServiceNow
• Maintain deep understanding of OnePlan's product capabilities, integrations, roadmap, and use cases
• Support solution standardization and technical validation across enterprise opportunities
• Collaborate closely with Sales, Marketing, Product, and Customer Success to support a cohesive customer journey
• Partner with Product Management to provide structured field feedback and influence roadmap prioritization
• Support enablement initiatives including demo standardization and competitive positioning
• Contribute to customer events, webinars, and executive briefings as needed

Quality Assurance Automation Engineer – AI

Technical Account Manager

Senior Solution Consultant

Technical Account Manager

Solution Engineer