Operations Manager
Onebrief
Partner Engagement Manager
Onebrief
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $150,000 - $175,000 per year
Job Level
Lead
About the role
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Rapidly expand product usage until ~100% of J3 plans are in Onebrief
- Win renewals and expansion so customers keep buying Onebrief each year
- Clearly communicate user needs to the product team and maintain high product proficiency
- Gather intel about the command, budget, and region to support growth
- Instill the Onebrief brand image and enable expansion to Allies and Partners
- Lead or support military planning exercises
- Recommend product improvements based on observations of users
- Provide face-to-face and remote customer support and respond to incidents coordinating with customers and product engineering teams
- Develop understanding of customer social dynamics to support renewals and future sales
- Solve bureaucratic challenges within large government organizations to deliver successful outcomes
Requirements
- Top Secret clearance with eligibility for SCI and ability to access DOD facilities and installations
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Advanced military education: Command and Staff, Advanced Military Studies
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- Ability to become a power user of the product and talk engineering with the customer
- Demonstrated strong interpersonal skills: cultivate trust, align diverse perspectives, communicate with clarity and influence
- Attention to detail and reputation as a workhorse
- Proactive, adaptable, comfortable working autonomously or with cross-functional teams in fast-paced or ambiguous settings
- Intense commitment to the mission and integrity, intellectual honesty, low ego
- Excellent written and verbal communication: clear, concise, candid
