Operations Manager
Onebrief
Salary
💰 $155,000 - $175,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
- Rapidly expand product usage until the most important and impactful workflows are in Onebrief
- Win the renewal and expansion so customers keep buying Onebrief each year
- Clearly communicate user needs to the product team and maintain high product proficiency
- Understand, request, and effectively leverage Company resources to meet goals
- Instill the Onebrief brand image and enable expansion to Allies and Partners
- Lead or support exercises
- Use observations of users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop understanding of customer social dynamics to support renewals and future sales
- Coordinate incident responses with the customer and product engineering team
- Align team efforts to deliver the best customer experience and synchronize planning across commands
Requirements
- Required: Top Secret clearance with eligibility for SCI
- Ability to access DOD facilities and installations
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Exposure to large staff planning through Professional Military Education or service experience
- Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote
- Capability to respond to incidents and coordinate with customers and product engineering teams
- Strong technical skills to master the application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations and solve bureaucratic challenges
- Strong interpersonal skills: cultivate trust, align diverse perspectives, communicate with clarity and influence
- Mastery of operational planning at multi-star headquarters; respected by senior leaders
- Ability to become a power user of product and discuss technical details with engineers
- Proactive, adaptable, and comfortable working autonomously or with cross-functional teams
- Clear, concise, and candid communication skills
