Researcher

• Build and scale OnePay’s consumer insights function, defining research standards, tools, governance, and processes
• Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions, including advanced analytics on pricing, brand health, customer experience, and preference drivers
• Partner with Brand and Marketing on segmentation, positioning, messaging, and campaign strategy; partner with Product and Design to inform product and experience decisions
• Establish durable insights infrastructure, including tracking programs, segmentation frameworks, and foundational research that guides decisions across the organization
• Measure and communicate the impact of campaigns, brand initiatives, product launches, and customer engagement through brand tracking, NPS, and performance analysis
• Identify emerging customer trends, unmet needs, and market opportunities that inform brand, product, and business strategy
• Enable marketers, product managers, designers, and strategists to apply research-driven decision making and conduct lightweight research independently

Customer Researcher

Operations

• Drive AI Transformation: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to act on them.
• Oversee Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows.
• Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance.
• Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes.
• Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts.
• Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership.

Disputes Operations – Strategy

Security Engineer

• Lead the design, implementation, and optimization of our corporate security infrastructure.
• Enhance security controls, align goals with business objectives, and drive automation and self-service capabilities.
• Work with IaC tools like Terraform to ensure enterprise configurations are steady, change-managed, and machine-readable.
• Design and deploy endpoint security measures aligned with industry standards, including vulnerability management.
• Ensure a strong security posture for corporate SaaS applications by configuring vendor capabilities or building automations to meet OnePay standards.
• Mature and manage data protection controls, including Data Loss Prevention (DLP) tools and secure data handling processes.
• Build secure methods for sharing data with internal teams and external partners.
• Collaborate with IT, Infrastructure, and Security teams to implement security measures, maintain critical corporate systems, and drive process improvement through automation.
• Develop and run incident response and disaster recovery plans, including tabletop exercises.

Corporate Security Engineer – IAC & Automation

Financial Planning and Analysis

• Establish and maintain accounting policies in accordance with US GAAP, including ongoing assessment of FASB and SEC developments
• Oversee the preparation and review of financial statements and ensure a strong internal control environment over financial reporting
• Analyze and document accounting implications for complex transactions including M&A, new products, and strategic initiatives
• Partner cross functionally with Finance, Product, Legal, and external auditors to ensure accurate and timely reporting outcomes
• Lead modernization efforts across reporting processes, systems, and controls to support scale and efficiency

Head of Accounting Policy – Financial Reporting

SDET

• As a QA Automation Developer, your mandate is to develop highly effective and sustainable test automation.
• This role will impact OnePay’s vision by assuring our user’s experience is reflective of our intentions while leading the quality efforts in your team.
• You will work closely with the Product, Design, Engineering and Platform teams working on our API, web, and mobile platforms.
• This role reports to a QA Manager.
• This role is responsible for:
• Taking acceptance criteria and working with your squad to develop effective test automation.
• Dive deep into test cases to ensure not only coverage but depth.
• Contributing to our robust testing platforms and framework.
• Being a critical squad member for testing and issue troubleshooting.
• Developing reusable testing solutions for new and existing application functionality.
• Participating in the greater QA team’s best practices in test development and process.
• Assist in continually growing our release software and solutions.

QA Automation Engineer

Research Scientist

• Design and deploy machine learning, deep learning, and LLM models that will shape our customer experience, drive business growth, and improve operational efficiency while collaborating closely with product, engineering, and analytics teams.
• Develop personalization and recommendation systems that deliver dynamic, user-centric experiences across our product offerings.
• Design and optimize search and retrieval systems to improve discoverability, relevance, and user satisfaction.

Staff Applied Scientist, Personalization

• Design and deploy machine learning, deep learning, and LLM models that will shape our customer experience, drive business growth, and improve operational efficiency while collaborating closely with product, engineering, and analytics teams
• Build intelligent AI agents that can reason, plan, and interact across workflows to enhance automation and decision-making
• Develop personalization and recommendation systems that deliver dynamic, user-centric experiences across our product offerings
• Design and optimize search and retrieval systems to improve discoverability, relevance, and user satisfaction

Senior Applied Scientist

Product Manager

• Own the product roadmap - rewards, features, digital experience, and servicing
• Define what makes the card worth having and worth keeping
• Work across credit, engineering, design, compliance, and marketing to ship
• Use cardholder data to understand behavior and drive product decisions
• Use AI aggressively - to understand cardholder behavior in real time, personalize the product experience, and move faster than any traditional issuer could

Senior Product Manager – Credit Card

Artificial Intelligence

• Ship production-grade AI agents and automation workflows that solve high-stakes business problems in cross-functional orgs like Finance, Legal, and People.
• Collaborate shoulder-to-shoulder with Subject Matter Experts to translate manual business processes into performant, reliable technical specifications and agentic architectures.
• Rapidly prototype and deploy end-to-end solutions using Python and modern AI frameworks (LLM APIs, RAG patterns, and agentic SDKs), with clear ownership from discovery through production.
• Build and maintain robust integrations between OnePay’s core SaaS stack (Salesforce, Workday, etc.) and custom AI services, ensuring data integrity and security.
• Empower and educate internal partners, acting as a technical force multiplier to help non-technical teams adopt AI-first mindsets and build their own automated agents.
• Instrument monitoring and guardrails to ensure all AI-driven workflows are secure, compliant, and resilient at scale — including appropriate handling of PII, access control design, audit logging, and coordination with Legal and Security review processes.
• Design and run evaluation frameworks to validate agent accuracy, reliability, and regression behavior before and after production deployments.
• Lead structured discovery sessions with business stakeholders to surface requirements, assess feasibility, and produce clear technical scopes before a single line of code is written.
• Create reusable playbooks, architecture decision records, and handoff documentation so that the teams you work with can maintain and extend what you build.

Forward Deployed Engineer – AI and Automation

Brand Manager

• Own brand strategy and positioning, defining OnePay’s core narrative, differentiation, and value proposition across products and audiences
• Lead integrated campaign strategy and creative direction across channels, ensuring consistent, high-quality brand expression across paid, owned, earned, and in-product experiences
• Translate customer insights, market trends, and competitive intelligence into clear messaging frameworks that drive awareness, trust, and conversion
• Define priority audiences, customer segments, and ideal customer profiles using research and analytics to ensure messaging resonates with high-value users and growth opportunities
• Partner cross-functionally with Product, Growth, Social, Communications, and Executive leadership to align brand strategy with company priorities and growth goals

Head of Brand Marketing – Strategy

Influencer Marketing

• Define and lead our social strategy as a core growth and brand lever
• Rebuild and reinvent OnePay’s social presence with a fresh POV, modern brand voice, and platform-specific identities
• Build frameworks for content planning, trend forecasting, calendars, workflows, and measurement
• Lead the creation of thumb-stopping, conversation-driving social content across all platforms
• Partner closely with Brand, Product and Performance Marketing to ensure social reinforces brand storytelling and campaign moments
• Oversee creator collaborations, influencer strategy, and social-first partnerships
• Use data to guide content decisions, trend identification, resource allocation, and optimizations
• Build and maintain reporting dashboards for leadership visibility
• Foster a culture of creativity, experimentation, accountability, and continuous improvement
• Manage external social and influencer agencies to ensure strong execution and accountability
• Manage and develop a team of producers, channel managers and influencer managers, with scope to grow as the program scales
• Build a rigorous analytics discipline across platforms and communicate program performance, and strategic direction to senior leadership
• Partner with Google, Meta, TikTok and other platform teams to stay ahead of product changes, betas, and measurement evolutions
• This is a builder role. We're actively evolving how we engage and manage our social presence and scale channel inventory

Head of Social & Influencer Marketing

Support Engineer

• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
• Investigate and resolve complex production issues that affects user experience
• Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
• Commit fixes to our backend systems
• Act as an engineering consultant for our Operations team to automate manual processes

Product Support Engineer

Performance Marketing

• Own paid acquisition strategy and performance targets across channels, driving scalable user growth
• Manage CAC, LTV, and unit economics, optimizing for efficient and profitable growth
• Lead channel execution and continuous optimization across paid media, testing and scaling new opportunities
• Build a high velocity creative testing engine in partnership with Social and Brand teams
• Optimize conversion across the funnel including landing pages and onboarding through experimentation in partnership with Product
• Partner with Operations and Analytics on attribution, measurement, forecasting, and budget allocation
• Manage external performance media agencies to ensure strong execution and accountability

Head of Performance Marketing

Strategy

• Spot where fintech, AI, and consumer behavior are headed - and turn that into concrete strategic bets and product priorities, and shape them into clear testable experiments
• Develop evaluation frameworks, build business cases / financial modeling, and define the prioritization criteria that determine what OnePay builds, buys, or partners for
• Create clear, compelling narratives for leadership, including board-level work
• Own competitive intelligence - synthesize trends, competitor moves and regulatory signals into strategic recommendations for the executive team
• Lead high visibility strategic initiatives end-to-end, including scoping, execution and measurement, coordinating across cross functional teams
• Help position OnePay externally through industry POVs, research, and key conversations
• Use AI aggressively to move faster, think broader, and produce high-quality output

Corporate Strategy Lead

Producer

• Own the day-to-day community engagement and shape how we show up to customers across social platforms
• Manage and respond to comments, DMs, and social interactions with speed, clarity, and a human voice that reflects our brand
• Triage and escalate customer issues to Support and Product teams, ensuring timely follow-up and closing the loop with users
• Proactively engage with our community to spark conversation, highlight real user stories, and build advocacy
• Monitor sentiment across channels, identifying trends, risks, and opportunities, and sharing insights with cross-functional partners
• Partner with Marketing and Product teams to ensure consistent messaging and a seamless customer experience

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