Operations

• Delivering disputes operational strategy and optimizing case management systems.
• Automating regulatory and strategy requirements in the platform to reduce risk and improve compliance and efficiency.
• Performing root cause analysis and creating quick workarounds while driving permanent solutions.
• Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency.
• Defining, documenting, and communicating objectives, requirements and constraints for initiatives.
• Being a subject matter expert who can review and resolve escalations that require advanced investigations.
• Additional duties as assigned by leadership.

Senior Dispute Operations

Full-stack Engineer

• Develop and implement new features, APIs, and products for OnePay’s credit card platform
• Collaborate with engineers across the organization to ship high-quality code with speed and reliability
• Architect and design scalable, secure systems that support millions of customer transactions
• Build and maintain clear technical documentation to support our growing, distributed team
• Solve complex technical challenges related to payments, money movement, and sensitive financial data at scale

Software Engineer, Credit Card

Product Manager

• Own product strategy and roadmap for OnePay Cash customer acquisition through our organic, retail, and partner channels
• Define and optimize the cross-sell journeys from other OnePay products into the Cash product
• Partner with cross-functional teams such as design, legal, compliance, and engineering to launch and manage new features that drive customer acquisition at OnePay

Product Manager – Onboarding

DevOps Engineer

• Ensure stability, scalability, and security of systems powering OnePay's financial products for millions of customers
• Design, build, and maintain scalable infrastructure and tooling to improve reliability, performance, and availability across the platform
• Contribute to the evolution of observability stack, platform libraries, cloud architecture, and CI/CD pipelines
• Develop automation and monitoring systems to detect, prevent, and remediate incidents before they impact customers
• Partner closely with product and platform engineering teams to embed reliability best practices in design, development, and deployment
• Lead root cause analysis and postmortems, driving long-term improvements in resiliency and fault tolerance

Site Reliability Engineer

AI Research Scientist

• Research agentic AI use cases for customer-facing product features and develop a working prototype
• Design, build and productionize cutting-edge models
• Partner with Product, Engineering and Analytics teams to ensure a remarkable customer experience
• Drive positive business outcomes and improve operational efficiency
• Work across all business units and report to the Head of AI/ML
• Deliver prototypes and production-ready models that impact the company’s bottom line
• Participate in the summer internship program (June–August 2026) and standard multi-stage interview process

AI Research Intern

Platform Engineer

• Support the security of the platform by embedding secure practices across development and cloud environments
• Assist in designing and validating secure AWS configurations (IAM roles, encryption, VPC segmentation)
• Support integration of security checks into CI/CD pipelines using policy-as-code tools and automation
• Contribute to securing containerized environments (Docker, Kubernetes, EKS) following best practices
• Participate in threat modeling, code reviews, and static/dynamic analysis alongside senior engineers
• Help automate repetitive AppSec tasks like vulnerability scanning and triage
• Document and promote secure development patterns across product teams
• Contribute to security reviews, automation, and compliance efforts that protect customers and ensure trust

Security Platform Engineer

• Integrate as an essential part of the engineering team and collaborate with Platform, Product, and cross-functional teams
• Work on real-world projects aligned to skills and interests and contribute to key engineering initiatives
• Showcase work with a final presentation to team and peers at the end of the program
• Attend workshops focused on technical skills, resume building, interview prep, and professional development
• Engage in mentorship and receive guidance and feedback from manager and a dedicated mentor
• Participate in networking events and company leadership interactions

Software Engineer Intern

Backend Engineer

• Serve as a highly versatile technical leader and contributor across multiple domains and teams
• Lead design and implementation of high-scale systems and features across product lines
• Provide architectural guidance and hands-on contributions to ensure reliability, security, and performance across the platform
• Tackle complex engineering problems in areas such as payments, servicing, and consumer-facing experiences
• Mentor and level up other engineers, raising the technical bar across the org
• Contribute to shaping core infrastructure and developer experience that power OnePay’s products
• Collaborate broadly with engineering, product, and design and accelerate delivery of user-facing features

Staff Backend Engineer, Product

• Responsible for flows that let people sign-in to and sign-up, and maintaining a user's profile across OnePay products.
• Work closely with other engineers to ship code and collaborate on hard problems.
• Build and maintain documentation for a growing remote organization.
• Solve complex problems that arise at scale involving real-world money movement and sensitive financial data.
• Contribute to product development and implementation of onboarding, identity, and profile systems across the OnePay platform.

Software Engineer, Identity and Onboarding

• Own the operational relationships with external partners, ensuring performance aligns with business strategy and customer commitments
• Manage day-to-day operations with key external partners, ensuring service quality, compliance, and performance targets are consistently met
• Build scalable processes to monitor and improve partner delivery across banking, payments, and credit programs
• Act as a trusted point of contact between partners and internal stakeholders, translating operational issues into actionable solutions
• Collaborate with cross functional teams internally to align partner operations with company goals and customer outcomes
• Lead problem-solving during escalations, ensuring root causes are addressed and long-term solutions implemented

Partner Operations

• Own the end-to-end product vision and roadmap for customer servicing interaction channels (chat + voice/IVR)
• Drive customer servicing chatbot and IVR user experience, including prompt engineering, flows, and ongoing improvements to optimize containment and customer satisfaction
• Lead the chat and IVR capabilities stack, supporting partner integrations, new tools/data, and platform improvements in close collaboration with engineering
• Oversee bot governance, ensuring alerts, controls, remediation reviews, and compliance fixes are maintained and continuously improved
• Partner with analytics to leverage dashboards and proactively drive improvements that increase channel containment and CSAT
• Establish strong, cross-functional relationships with engineering, compliance, QA, operations, and product teams to ensure alignment and smooth execution
• Influence the direction of the AI platform by identifying opportunities for new capabilities and enhancements

Senior Product Manager, Customer Interactions

Product Marketing

• Lead go-to-market strategy and execution for new lending and BNPL features, from positioning through launch
• Develop and scale lifecycle and transactional messaging (email, push, in-app, SMS) to drive adoption, engagement, and repayment success
• Define customer segmentation, personalization, and targeting strategies to improve conversion and repayment outcomes
• Collaborate with design and product to translate lending fundamentals, ensure customer experiences balance compliance, transparency, and ease of use
• Drive education, onboarding and engagement programs to ensure consistent communication that builds trust and drives usage
• Identify, enhance and extend lifecycle programs beyond acquisition to strengthen repayment, reengagement and retention
• Monitor and analyze performance of lifecycle programs, gather feedback, identify gaps and implement improvements
• Be the voice of the customer internally—deeply understand pain points, motivations, and behaviors to guide messaging and positioning

Product Marketing Manager, Lending

• Own and drive the strategy for core wallet features and money movement use cases
• Design and launch financial features that are intuitive, secure, and revenue-generating
• Collaborate with design and engineering on exceptional UI/UX for high-trust use cases
• Lead cross-functional teams to execute compliant, high quality consumer experiences
• Translate customer insights and competitive research into clear product requirements, user stories and cross-sell journeys
• Define success metrics, track KPIs, and iterate quickly to improve adoption, retention, and engagement

Senior Product Manager, Wallet

• Drive the development of new Wallet features, from seamless checkout experiences to customer-facing rewards
• Collaborate closely with design, engineering, and marketing to define and ship high-quality consumer experiences
• Own execution for features that simplify checkout and support user loyalty
• Partner with other PMs and PMMs to define roadmap priorities and contribute to product strategy
• Work across teams to ensure fast-paced delivery and a smooth customer experience
• Analyze usage data and customer feedback to inform iteration and optimization

Product Manager, Wallet

• Develop and implement new features, API's, and products.
• Work closely with other engineers to ship code.
• Architect and designing highly scalable and reliable products.
• Building and maintaining documentation.
• Solve complex problems that arise at scale involving money movement and sensitive financial data.

Full Stack Engineer – Product

• Own and run the Credit Score Monitoring product end-to-end, iterating to drive engagement and adoption
• Partner with design and UX teams to deliver intuitive, customer-centric experiences
• Collaborate with marketing, engineering, and cross-functional stakeholders to align on roadmap and execution
• Monitor product performance, analyze data, and prioritize improvements to maximize customer and business outcomes
• Stay current on trends in credit score monitoring and the competitive landscape to inform our product strategy
• Directly help millions of users understand and grow their credit and financial health

Product Manager, Credit Insights

Frontend Engineer

• Build modern web applications that power how millions of users access support and manage their financial lives
• Build and ship features that drive measurable outcomes for customers and servicing agents
• Employ best practices such as code reviews, automated testing, and continuous delivery to deliver with quality and speed
• Collaborate cross-functionally with product managers, backend engineers, and operations leads to shape end-to-end experiences
• Own your work from concept to launch, earning the trust of your team through accountability and transparency
• Champion technical and product improvements, with a bias toward action and user impact
• Improve agent tooling and servicing experiences (reduce average handle time, increase productivity)

Frontend Engineer – Servicing

• OnePay is a consumer financial services app aiming to help people achieve financial progress
• Build and scale first-of-their-kind consumer financial tools with AI at their core
• Lead the development of new consumer-facing products from early exploration to launch, with a focus on trusted, user-first experiences
• Translate customer needs into clear product requirements, ensuring simplicity and accessibility while embedding AI where it drives real value
• Partner closely with engineering, design, data, and cross-functional leaders to deliver seamless user journeys
• Use data and insights to iterate quickly, optimize engagement, and drive measurable improvements in customer outcomes
• Balance innovation with practical execution—navigating ambiguity, setting priorities, and pushing forward 0→1 initiatives

Product Lead, Core App AI

Data Scientist

About OnePay: OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.
OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers.
Our products include: Checking and high-yield savings accounts; Domestic and international peer-to-peer payments; Credit Builder and credit score monitoring; Digital wallet / contactless payment solutions; Buy-now-pay-later installment loans at Walmart.
Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.
There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!
The Role: As a member of the analytics team, you will bring order to vast amounts of internal and external data so OnePay can make better data-driven business decisions, faster. You will work cross-functionally to leverage data to understand strengths and opportunities in our business and extend proposals that advance both the business and provide a better experience for our customers. To be successful, you’ll need a passion for solving complex problems inherent to working in the fintech industry, have an eager-mentality to accelerate our robust customer growth, and take an owner-like mentality in managing our foremost business performance metrics.
What You'll Do: Own analytics for our Lending product including funnel performance, user behavior, and cross-product interaction.
Work cross functionally with product, engineering, and product marketing to create data driven strategies and testing agendas that drive business growth.
Intertwine analytics with business and product strategy to craft business proposals that ultimately impact the bottom-line.
Leverage AI-powered tools and techniques to uncover patterns, automate insights, and push the boundaries of what’s possible in product analytics.
Lead and develop a team of high-performing analysts to achieve the above.

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