Disputes Operations – Strategy

ONE

Manage daily operations and strategy for dispute-related workflows at OnePay. Focus on AI-driven automation to improve operations and customer-facing tools.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Drive AI Transformation: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to act on them.
Oversee Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows.
Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance.
Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes.
Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts.
Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership.

Requirements

What you’ll need

5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation.
Expertise in AI & Automation: Demonstrated ability to hands-on deploy AI tools—including LLMs, prompt engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate manual effort, and drive measurable efficiency.
An Owner’s Mentality: You move fast, take accountability, and drive complex technical and operational projects to completion.
Analytical Instincts: Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs.
High Integrity: Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality.

Benefits

Comp & perks

Competitive base salary, stock options, and health benefits from Day 1
401(k) plan with company match
Remote-friendly (US), flexible time off (FTO), and opportunities for growth
A high-growth, mission-driven, inclusive culture where your work has real impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AILLMsautomation toolsworkflow automationadvanced analyticsroot cause analysiscase management systemsprocess optimizationdata-driven approachKPI tracking

Soft Skills

problem-solvingattention to detailaccountabilitycross-functional collaborationstakeholder communicationintegrityowner's mentalitystrategic decision-makingoperational efficiencycustomer experience improvement