Customer Researcher

ONE

Customer Researcher defining consumer insights strategy at OnePay. Collaborating with cross-functional teams to drive customer understanding and influence business decisions.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Build and scale OnePay’s consumer insights function, defining research standards, tools, governance, and processes
Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions, including advanced analytics on pricing, brand health, customer experience, and preference drivers
Partner with Brand and Marketing on segmentation, positioning, messaging, and campaign strategy; partner with Product and Design to inform product and experience decisions
Establish durable insights infrastructure, including tracking programs, segmentation frameworks, and foundational research that guides decisions across the organization
Measure and communicate the impact of campaigns, brand initiatives, product launches, and customer engagement through brand tracking, NPS, and performance analysis
Identify emerging customer trends, unmet needs, and market opportunities that inform brand, product, and business strategy
Enable marketers, product managers, designers, and strategists to apply research-driven decision making and conduct lightweight research independently

Requirements

What you’ll need

7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry
Demonstrated experience starting or scaling an early-stage research program — building process, tooling, and governance with limited infrastructure and high ambiguity
Mastery across advanced quantitative methodologies: MaxDiff, conjoint analysis, pricing research (Van Westendorp, Gabor-Granger), brand tracking, and segmentation — as well as qualitative methods as a complement
Fluency with research and analytics tooling across the stack; proactive about identifying gaps and advocating for better tools
Track record as a solo or embedded researcher in a matrixed organization — earning trust and influencing strategy at the executive level
Proven ability to coach non-researchers to apply research methods independently, elevating research practice across functions that don't have dedicated support
Ability to synthesize complex data into insights that resolve the most difficult strategic questions facing the business
Drive and proactivity - everyone here is a builder and executor

Benefits

Comp & perks

Competitive base salary, stock options, and health benefits from Day 1
401(k) plan with company match
Remote-friendly (US), flexible time off (FTO), and opportunities for growth
A high-growth, mission-driven, inclusive culture where your work has real impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MaxDiffConjoint AnalysisPricing ResearchBrand TrackingSegmentationQualitative ResearchData SynthesisPerformance AnalysisConsumer Behavior AnalysisMarket Opportunity Identification

Soft Skills

CoachingProactivityTrust BuildingCollaborationCommunication