Omnora

Customer Success Manager

• Ongoing account management: Conduct regular status meetings (Jour Fixes) to analyze customer satisfaction, evaluate platform usage and identify current challenges.
• Develop tailored proposals and communication strategies based on specific customer needs.
• Prepare business case narratives to internally advocate for our solutions.
• Lead cross-customer webinars and customer-specific workshops.
• Manage the sales cycle: Upselling — identify additional needs within the customer's organization.
• Retention: Ensure customer retention and contract renewals.
• Network and stakeholder management: Expand the network within customer organizations by identifying and engaging additional relevant contacts.

Performance Marketing

• Paid Media & Lead Generation: You plan, manage and optimize campaigns on Google Ads and LinkedIn with a clear goal: generating qualified leads for our sales team.
• CPL, ROAS and pipeline contribution are your currency.
• Account-Based Marketing: You develop ABM campaigns that target enterprise accounts with the right messages, at the right time, on the right channels.
• Thought Leader Ads: You use LinkedIn Thought Leader Ads strategically and turn the personal branding of our key voices into a performance instrument.
• Performance Landing Pages: You design and optimize landing pages that convert—in close coordination with the content team and based on continuous A/B testing.
• HubSpot & Automation: You build scalable automations—from lead nurturing and email sequences to clean attribution.
• Sales-Marketing Alignment: You act as the active interface with sales and ensure that leads are not only generated but also converted.

Customer Success Manager

Performance Marketing Manager