Incident and Problem Manager
Omnissa
full-time
Posted on:
Location Type: Hybrid
Location: Mountain View • California • United States
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Salary
💰 $88,450 - $184,250 per year
Tech Stack
About the role
- Own the resolution of high-severity incidents
- Lead incident bridges
- Communicate directly with senior management
- Drive long-term problem management initiatives
- Mentor junior team members
- Contribute to operational process improvements.
Requirements
- 4+ years of IT operations/support experience
- 2+ years in dedicated incident/problem management roles
- Outstanding verbal and written communication skills
- Proven ability to confidently lead incident calls
- Hands-on experience with ticketing tools such as Jira, ServiceNow, or similar platforms
- Strong knowledge of ITIL processes; ITIL Foundation required (Intermediate/Practitioner preferred)
- Proven RCA, trend reporting, and process improvement skills
- Broad understanding of IT infrastructure and applications
- Resilient under pressure, with strong leadership and decision-making capabilities.
Benefits
- employee ownership
- health insurance
- 401k with matching contributions
- disability insurance
- paid-time off
- growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementproblem managementRCAtrend reportingprocess improvementITIL processesIT infrastructureIT applications
Soft Skills
verbal communicationwritten communicationleadershipdecision-makingmentoringresilience under pressure
Certifications
ITIL FoundationITIL IntermediateITIL Practitioner