Omnisend

Full-stack Engineer

• Play a key role in the Forms team, influencing product development decisions.
• Build a product that enables merchants to capture, convert, and grow their audience through signup forms, popups, and multi-step flyouts.
• Build the systems behind AI-powered form creation and AI-driven recommendations for merchants.
• Use your technical expertise to solve complex problems.
• Leverage AI to streamline your daily operations.

Senior Software Engineer, Forms Team

Product Marketing

• Understand our product and customers. Build deep knowledge of our product and key customer segments across the lifecycle. Use this understanding to spot friction points, opportunities, and communication needs.
• Turn insights into triggers and strategies. Analyze product usage, customer feedback, and support insights to identify recurring problems and unmet needs. Define communication triggers, segments, and scenarios and translate them into clear briefs for stakeholders.
• Shape positioning and messaging. Define and refine positioning for product features and initiatives, clearly articulating value propositions and USPs. Provide concise status updates on product communication initiatives to internal stakeholders.
• Bring market and competitive insights. Conduct customer and market analyses to understand the competitive landscape. Identify what differentiates our product and turn those insights into messaging, proof points, and recommendations for roadmap and communication decisions.
• Enable internal teams & communications. Equip Product Comms, CX, Sales, and other teams with clear, up-to-date information about product changes and roadmap direction. Support changelog and roadmap communications and ensure they are consistent with our positioning and lifecycle strategy.
• Create and maintain product storytelling assets. Initiate and improve marketing assets (e.g., documentation, videos, guides, playbooks) that showcase the benefits of our product and features, ensuring they stay accurate and aligned with current messaging.
• Measure, learn, and improve. Report on performance and impact of product and customer initiatives. Use data and qualitative insights to continuously improve tactics, triggers, campaigns.

Product Marketing Manager

Account Manager

• Identify, recruit, and onboard new digital marketing agencies into the Omnisend Partner Program;
• Build and maintain strong, long-term relationships with agency partners, acting as their main point of contact and advocate within Omnisend;
• Provide agencies with the necessary training and resources to effectively sell and implement Omnisend solutions for their clients;
• Collaborate with the marketing team to develop and execute co-marketing activities, including webinars, case studies, and joint events;
• Track and analyze partner performance metrics, providing insights and recommendations to improve partner engagement and success;
• Work closely with the sales team and GTM teams to ensure that agency partners are effectively driving revenue and meeting their targets;
• Gather feedback from partners to help improve our product offerings, support processes, and partner program;
• Occasional travel to meet with partners and teams in person will be required to be successful.

Junior Partner Engagement Manager

• Identify and prospect high potential marketing agencies globally; this is a hunter, not farmer role
• Build relationships with agency founders, marketing leaders, and consultants
• Drive agency partner acquisition through consultative outreach and relationship-building
• Pitch the value of the Omnisend Partner Program
• Convert qualified agencies into program partners
• Maintain partner pipeline and outreach activity in HubSpot
• Track agency recruitment metrics and report on progress
• Continuously refine partner qualification criteria
• Communicate internally to all stakeholders
• Guide new agencies through the Omnisend partner onboarding process
• Introduce partners to enablement resources and tools
• Coordinate handoff to Agency Onboarding or Partner Engagement Manager

Partner Development Manager – Agencies

Customer Success Manager

• Review and improve Customer Success processes, tools, and workflows.
• Identify manual, repetitive, or inconsistent work that could be simplified or automated.
• Help build, maintain, and improve AI-supported CS workflows, outreach, alerts, internal agents, and other existing AI tools.
• Use data to spot customer risks, opportunities, portfolio gaps, and team inefficiencies.
• Support CX AI initiatives across customer experience teams through consulting, opportunity identification, and hands-on troubleshooting.
• Educate Customer Success and broader CX teams on practical AI use cases and how to use AI efficiently in everyday work.
• Keep CSM documentation, processes, and operational assets clear and up to date.
• Help the team understand where AI can create real value, how to use it responsibly, and how to avoid unnecessary noise or complexity.

Senior Software Engineer, Forms Team

Product Marketing Manager

Junior Partner Engagement Manager

Partner Development Manager – Agencies

Customer Success Manager – AI Ops