Omnisend

Customer Support

• Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
• Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
• Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.
• Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.
• Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.
• Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.
• Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction..

Customer Support Specialist, EEST Shifts, Weekends Included

Manager

• Support smooth migrations. Help customers move their Email & SMS programs from other platforms to Omnisend — using your technical know-how to make the transition seamless.
• Coordinate onboarding across teams. Work closely with Sales, Platform, and Customer Success to guide clients through onboarding. Spot what larger clients need and help create tailored plans that set them up for success.
• Lead direct onboarding (US & EU). Take charge of onboarding selected clients yourself, ensuring a high-touch experience that aligns expectations, sets goals, and builds the foundation for long-term growth.
• Share your knowledge. Bring insights from competitor platforms to the team, close knowledge gaps, and keep us all aligned on the latest onboarding trends in the ESP world.
• Drive customer success. Partner with CSMs to support clients proactively — balancing the technical setup with the human side of the customer journey.

Junior Onboarding and Migrations Manager

Communications

Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

The Director of Communications & Creative will be the driving force behind Omnisend’s brand voice, creative vision, and public narrative. This is a rare opportunity to lead a multi-disciplinary team (PR, Content, Design, Video, Brand and Competitive Intel) while partnering closely with leadership to shape how the world sees and experiences our brand.

Customer Support Specialist, EEST Shifts, Weekends Included

Junior Onboarding and Migrations Manager

Director of Communications and Creative