Omnisend

Customer Success Manager

• Review and improve Customer Success processes, tools, and workflows.
• Identify manual, repetitive, or inconsistent work that could be simplified or automated.
• Help build, maintain, and improve AI-supported CS workflows, outreach, alerts, internal agents, and other existing AI tools.
• Use data to spot customer risks, opportunities, portfolio gaps, and team inefficiencies.
• Support CX AI initiatives across customer experience teams through consulting, opportunity identification, and hands-on troubleshooting.
• Educate Customer Success and broader CX teams on practical AI use cases and how to use AI efficiently in everyday work.
• Keep CSM documentation, processes, and operational assets clear and up to date.
• Help the team understand where AI can create real value, how to use it responsibly, and how to avoid unnecessary noise or complexity.

Customer Success Manager – AI Ops

Data Analyst

• Build predictive data models using advanced statistical methods;
• Provide actionable insights from data;
• Identify business opportunities and estimate their impact;
• Lead data-driven decision-making in a group of stakeholders;
• Build dashboards;
• Coach on best practices in data analysis to foster a data-driven culture.

Product Data Analyst

Affiliate Manager

• Own and grow Omnisend’s Partner community channels: slack, LinkedIn and any future community platforms;
• Run a regular partner newsletter that keeps agencies informed, engaged, and excited about what Omnisend is building.
• Plan and execute webinars, Partner Connect events, and other touchpoints that bring the community together and add real value.
• Be the voice of the community internally through surfacing feedback, flag trends and advocate for what the community needs.
• Own the end-to-end process of connecting Omnisend customers with the right Agency or Freelancer Partner.
• Work closely with internal teams to receive, qualify and act on inbound requests including CSMs, Sales, Marketing, Product and Partnerships.
• Make smart, fast matches based on customer need and partner specialization.
• Build and maintain relationships with Partners to make speedy and impactful decisions.
• Identify gaps in the program and implement changes quickly.
• Reduce time-to-match and increase successful hire rates.
• Look for ways to scale: better tooling, smarter workflows, automations and AI.
• Own the quality, accuracy, and overall health of the Omnisend Partner Directory.
• Manage partner onboarding to the directory. Ensure their profiles are complete, compelling, and up-to-date.
• Explore improvements: searchability, profile quality standard, how the directory drives inbound interest from both partners and merchants.
• Not only owning the programs but taking ownership over their trajectory. Bring ideas, test them, and build a case for what comes next.
• Track KPIs that matter: match rates, hire conversions, directory engagement, partner participation, and use that data to make decisions.
• Work cross-functionally with CSMs, Sales, and Marketing to make sure the programs are well-integrated into the broader customer and partner journey.
• Be a vocal advocate for what partners need, what customers are asking for, and where the gaps are.

Customer Success Manager – AI Ops

Product Data Analyst

Partner Program Specialist