FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Review and improve Customer Success processes, tools, and workflows.
- Identify manual, repetitive, or inconsistent work that could be simplified or automated.
- Help build, maintain, and improve AI-supported CS workflows, outreach, alerts, internal agents, and other existing AI tools.
- Use data to spot customer risks, opportunities, portfolio gaps, and team inefficiencies.
- Support CX AI initiatives across customer experience teams through consulting, opportunity identification, and hands-on troubleshooting.
- Educate Customer Success and broader CX teams on practical AI use cases and how to use AI efficiently in everyday work.
- Keep CSM documentation, processes, and operational assets clear and up to date.
- Help the team understand where AI can create real value, how to use it responsibly, and how to avoid unnecessary noise or complexity.
Requirements
What you’ll need- Experience in Customer Success, Account Management, CS Ops, Marketing Ops, RevOps, or a similar role.
- Strong interest in AI, automation, and better ways of working.
- Good data literacy and ability to work with dashboards, reports, and customer metrics.
- Curiosity to investigate problems and understand how teams actually work.
- Ability to turn messy processes into clear, scalable workflows.
- Strong communication and collaboration skills.
- Ability to explain AI concepts in a practical, accessible way and help teams adopt better AI-supported ways of working.
- Practical mindset — you test, learn, improve, and focus on what actually helps the team.
- Proven experience with tools like HubSpot, Superset, Gong, Slite, ChatGPT, Claude, Gemini, Dust, or similar.
Benefits
Comp & perks- Gross salary starting from 2500 EUR/month;
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend
- Private health insurance
- Unlimited access to psychotherapy
- Flexible working hours and remote work possibilities
- Workstation budget
- Personalised work anniversary gifts, such as house cleaning, spa treatments, international flights etc.
- Working methods and best practices inspired by the best tech companies in Silicon Valley
- Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate
- Attractive workations and team-led team-building events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data literacyAI-supported workflowsautomationcustomer metricsprocess improvementworkflow designtroubleshootingconsultingreport analysiscustomer success processes
Soft Skills
communicationcollaborationcuriosityproblem-solvingpractical mindseteducational skillsteam supportadaptabilitycritical thinkingprocess clarity