Omnidian

Salesforce Administrator

• Own and optimize Salesforce Service Cloud environment, leading configuration, performance, and scalability efforts
• Implement AI and automation like Salesforce Einstein for intelligent case routing, auto-classification, next-best-action recommendations, and agent assistance features
• Design and maintain robust support processes including case queues, escalation rules, SLAs, and omnichannel routing across email, chat, and web
• Manage Experience Cloud, customer portals, knowledge articles, and self-service features to improve deflection rates
• Ensure data integrity and governance via structured imports, validation rules, and automation; collaborate with data governance teams to enforce standards
• Manage access control and security: user roles, profiles, permission sets, sharing rules, and case visibility
• Create and maintain dashboards and reports focused on support KPIs (first response time, resolution time, SLA adherence, CSAT/NPS, AI impact)
• Lead release management: evaluate Salesforce releases, test functionality, and lead rollouts of new features
• Train and support users to increase adoption of Service Cloud tools and AI capabilities
• Partner with business stakeholders to understand service needs and translate them into scalable, well-documented system solutions

Senior Salesforce Administrator, Service Cloud

Bilingual

• Handle inbound and outbound phone calls, emails, and chat messages to provide customer support for residential solar and storage systems
• Troubleshoot solar systems remotely, diagnose and resolve issues across Tier 1 and Tier 2 support
• Decide when to escalate or submit cases to dispatch or client-facing teams
• Own follow-up on open tickets, coordinating with homeowners, field service partners, and internal managers
• Improve processes through self-directed and collaborative projects to enhance customer service and technical support
• Engage in ongoing training and mentoring to increase knowledge of Omnidian’s business model and technical systems
• Work scheduled 9-hour shifts within company customer service hours, with potential for weekend coverage as company grows

Technical Solar Expert, Bilingual in Spanish

Platform Engineer

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Reliability & Infrastructure Engineering (50%):
Design, develop, and maintain tools and frameworks to improve site reliability and operational efficiency of our production Resolv platform
Create an observability platform to improve ecosystem awareness, assist in planning, and aid issue diagnosis.
Develop organizational standards and best practices for container management, and maintain our Kubernetes infrastructure.
Build Infrastructure-as-Code pipelines to automate and standardize provisioning of cloud resources and environments.
Developer Experience & Enablement (50%):
Collaborate with development teams to create shared frameworks and best practices, supporting application development.
Automate CI/CD workflows and develop self-service interfaces for engineers to streamline software delivery.
Create comprehensive documentation for developer platforms supporting knowledge sharing.
Evaluate and integrate new technologies and tools to enhance platform capabilities and developer experiences.

Senior Platform Engineer

Data Scientist

• Lead, mentor, and grow a high-performing team of data scientists and ML engineers
• Foster a culture of innovation, collaboration, and rapid delivery
• Develop and execute the data science roadmap and strategy, aligned with company goals
• Set clear priorities and measure impact against KPIs
• Integrate predictive and prescriptive analytics into core technology and processes
• Architect and oversee scalable, production-ready data pipelines and ML models
• Collaborate with Engineering, Product, and Operations to prioritize and execute high-value opportunities
• Serve as a subject matter expert in renewable energy data science
• Represent Omnidian at industry events, conferences, and with key stakeholders
• Advocate for best practices in data science and ML deployment
• Engage directly with clients to understand needs, present insights, and demonstrate value
• Strategic Leadership – Guides team vision while delivering measurable results
• Technical Excellence – Deep expertise in ML, statistical modeling, and experimentation
• Cross-Functional Collaboration – Communicates effectively across technical and non-technical teams
• Execution Focus – Turns strategy into scalable, operational solutions
• Mission-Driven Mindset – Passionate about clean energy and sustainability
• Bachelor’s degree in a quantitative field (e.g., Computer Science, Statistics, Mathematics) or equivalent practical experience; advanced degree is a plus.
• 7+ years of experience in data science, with a proven track record of building and deploying models in a production environment
• 4+ years of experience in data science leadership, building and managing data science teams
• Proven experience building and scaling data science teams from the ground up
• Deep expertise in machine learning, statistical modeling, and experimental design.
• Strong programming skills in Python and expertise with a relevant data science stacks (e.g., pandas, etc).
• Experience with cloud platforms (e.g., AWS, GCP) and big data technologies (e.g., Apache Spark).
• Exceptional communication and collaboration skills, with the ability to translate complex technical concepts to non-technical stakeholders.
• Passion for clean energy and a strong desire to contribute to a mission-driven company.
• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Senior Salesforce Administrator, Service Cloud

Technical Solar Expert, Bilingual in Spanish

Senior Platform Engineer

Director of Data Science