Director of Client Services
Omegro
full-time
Posted on:
Location Type: Office
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
ITSM
About the role
- Oversee all aspects of service delivery and customer support
- Implement IT Service Management best practices
- Develop growth strategies for Professional Services
- Lead Customer Experience strategy to improve satisfaction
- Drive operational efficiency and continuous improvement
- Collaborate with senior leadership and teams
Requirements
- Strong understanding of service delivery management
- Technical service delivery expertise
- Experience in operational excellence and customer satisfaction
- Knowledge of IT Service Management practices (e.g., ITIL)
- Leadership experience in professional services and customer support
- Ability to develop and execute growth strategies
- Excellent collaboration with cross-functional teams
- Strong analytical skills for customer experience improvement
- Ability to mentor and build high-performing teams
Benefits
- Competitive salaries and benefits
- Bonus plans
- Flexible, hybrid or remote working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service delivery managementIT Service Managementoperational excellencecustomer satisfactiongrowth strategiesanalytical skills
Soft skills
leadershipcollaborationmentoringteam building
Certifications
ITIL