Omegro

Full-stack Engineer

• Design, develop and maintain high quality software solutions across our cloud and on-premise environments
• Build and enhance web applications using modern frontend and backend technologies
• Contribute to the development of mobile apps and supporting APIs using frameworks such as Flutter
• Participate in designing and optimising SQL and No-SQL database structures to support performance and scalability
• Work on our internal data replication systems, ensuring reliability, integrity and efficiency
• Collaborate with the team on architecture decisions, tool selection and best practices for modern software delivery
• Write clean, maintainable and well-documented code following coding standards and secure development practices
• Develop automated tests and contribute to continuous integration and deployment pipelines
• Support troubleshooting and debugging across cloud, on-prem and mobile components
• Contribute to internal tooling and process improvements to increase team efficiency and product quality
• Work collaboratively with cross-functional teams (Customer Care, PS) to deliver high-impact features
• Stay informed about new technologies and engineering practices that could benefit our products and platforms.

Software Developer

• Drive the design and implementation of new features across the full software stack, leveraging modern design patterns.
• Experience defining and updating development tools and processes within an agile methodology.
• Manage project timelines while promoting high quality standards within the team.
• Perform code reviews and ensure design and coding adhere to Helm’s standards.
• Work with PM, QA and other developers in project planning, to achieve high-value and high-quality solutions which meet business needs.
• Participate in daily stand-ups, kick-offs, collaborative estimation and retrospective meetings.
• Become fully trained on all assigned Helm products and tools that have been assigned.
• Be goal-oriented and achieve stated objectives with help and direction from management and peers.
• Support Helm’s culture of teamwork, approachability, accountability and determination and participate in company events, when possible.

Customer Support

• Manage the day-to-day performance of the Customer Care team, delivering timely, high-quality application support and fostering a customer-first culture.
• Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.
• Drive consistency and effectiveness in support through structured incident, problem, and change management processes.
• Act as the main liaison with our external infrastructure partner, ensuring customer environments are secure, reliable, and well-supported.
• Monitor KPIs such as response times and customer satisfaction, using insights to improve service delivery and proactively address recurring issues.
• Build a high-performing support function through effective recruitment, coaching, and career development initiatives.
• Work closely with Product, Development, Sales, and Professional Services to align support with broader business and customer goals.
• Monitor support costs, contribute to forecasting, and ensure accurate tracking of billable work and customer configurations.

Customer Care Manager

Project Manager

• Responsibility for the day-to-day management of projects
• Develop comprehensive project plans, goals, and budgets
• Assemble, coordinate, and schedule project teams
• Create project schedules and implement methods for measuring project results
• Conduct project planning and evaluation
• Manage and deliver customer communications throughout the project lifecycle
• Communicate with customers in a clear, positive, and professional manner
• Create and manage Statements of Work (SoW) to clearly define project deliverables and scope

Software Developer

Software Developer

Customer Care Manager

Senior Project Manager