Omegro

Full-stack Engineer

• Drive the design and implementation of new features across the full software stack, leveraging modern design patterns.
• Experience defining and updating development tools and processes within an agile methodology.
• Manage project timelines while promoting high quality standards within the team.
• Perform code reviews and ensure design and coding adhere to Helm’s standards.
• Work with PM, QA and other developers in project planning, to achieve high-value and high-quality solutions which meet business needs.
• Participate in daily stand-ups, kick-offs, collaborative estimation and retrospective meetings.
• Become fully trained on all assigned Helm products and tools that have been assigned.
• Be goal-oriented and achieve stated objectives with help and direction from management and peers.
• Support Helm’s culture of teamwork, approachability, accountability and determination and participate in company events, when possible.

Software Developer

Customer Support

• Manage the day-to-day performance of the Customer Care team, delivering timely, high-quality application support and fostering a customer-first culture.
• Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.
• Drive consistency and effectiveness in support through structured incident, problem, and change management processes.
• Act as the main liaison with our external infrastructure partner, ensuring customer environments are secure, reliable, and well-supported.
• Monitor KPIs such as response times and customer satisfaction, using insights to improve service delivery and proactively address recurring issues.
• Build a high-performing support function through effective recruitment, coaching, and career development initiatives.
• Work closely with Product, Development, Sales, and Professional Services to align support with broader business and customer goals.
• Monitor support costs, contribute to forecasting, and ensure accurate tracking of billable work and customer configurations.

Customer Care Manager

Project Manager

• Responsibility for the day-to-day management of projects
• Develop comprehensive project plans, goals, and budgets
• Assemble, coordinate, and schedule project teams
• Create project schedules and implement methods for measuring project results
• Conduct project planning and evaluation
• Manage and deliver customer communications throughout the project lifecycle
• Communicate with customers in a clear, positive, and professional manner
• Create and manage Statements of Work (SoW) to clearly define project deliverables and scope

Senior Project Manager

• Contributing to the design, development, and testing of new software features.
• Collaborating with experienced developers to solve real-world customer challenges.
• Learning full-stack development with modern tools and frameworks.
• Gaining hands-on experience in agile product development.

Software Developer – Coop

Client Services Representative

• Oversee all aspects of service delivery and customer support
• Implement IT Service Management best practices
• Develop growth strategies for Professional Services
• Lead Customer Experience strategy to improve satisfaction
• Drive operational efficiency and continuous improvement
• Collaborate with senior leadership and teams

Software Developer

Customer Care Manager

Senior Project Manager

Software Developer – Coop

Director of Client Services