Omega Institute for Holistic Studies

Wellness Center Assistant Manager

Omega Institute for Holistic Studies

full-time

Posted on:

Location Type: Office

Location: Rhinebeck • New York • United States

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Salary

💰 $28,000 per year

About the role

  • Assist the Wellness Center Manager in the daily operation of the Wellness Center, including provider coordination, reservations, facilities, and guest services.
  • Coordinate onboarding, scheduling, orientation, and ongoing support of wellness providers; maintain accurate provider records, credentials, and skill profiles for booking purposes.
  • Review and adjust bookings to ensure appropriate room assignments, equipment availability, provider workload balance, and optimal utilization.
  • Serve as a liaison between providers and the Wellness Center; communicate scheduling needs, operational updates, and policy expectations.
  • Monitor provider performance and operational activity; document observations and communicate concerns to the Manager in a timely manner.
  • Support reservations and customer service operations, including staff training in booking systems, service offerings, and customer service standards.
  • Review guest volume, workshop schedules, and campus activity to support effective scheduling and service delivery.
  • Respond to guest concerns, complaints, and no-shows in accordance with established procedures.
  • Process Point of Sale (POS) transactions accurately, including services, upgrades, retail sales, and gratuities.
  • Oversee Wellness Center facilities to ensure treatment rooms, common areas, and support spaces are clean, stocked, safe, and operational.
  • Monitor and coordinate facility maintenance needs and communicate repair issues to the Manager.
  • Monitor inventory and usage of linens, supplies, products, and equipment; ensure proper stocking, storage, and maintenance.
  • Maintain working knowledge of wellness services and modalities to support scheduling, equipment use, and provider needs.
  • Supervise and support Wellness Center staff and providers across multiple facilities and treatment rooms.
  • Utilize Cenium and related systems to manage bookings, schedules, communications, and operational records.
  • Uphold wellness policies, confidentiality requirements, and professional standards of conduct.
  • Perform additional duties as assigned in support of Wellness Center operations.
  • Other duties as assigned by Supervisor.

Requirements

  • 2 years of supervisory experience required.
  • 3 years (minimum) Wellness Center/Spa experience required.
  • Strong leadership skills - capability to collaborate with seasonal staff, Providers and Manger to offer new ideas and insights.
  • Driven to create a nurturing and professional space for the team of Providers while upholding and maintaining all Wellness policies.
  • Ability to understand, analyze, and work with numbers, complex and varied information and organizational structures.
  • Technical proficiency - strong computer skills (mandatory), proficient in Excel and Word, ability to learn complex software systems.
  • Strong communication skills - able to clearly convey information verbally and/or in writing, actively listen and provide thoughtful responses.
  • Attention to detail - fast learner, flexible, organized and able to multi-task in a demanding, fast-paced environment.
  • Customer Service & Customer Experience Skills - possess a friendly, welcoming and approachable demeanor, showing empathy and remaining patient in stressful situations.
  • Team collaboration - working well with others to ensure a seamless guest experience.
  • Initiative - completing background tasks without being asked.
  • Conflict Resolution Skills - capable of de-escalating situations and finding resolutions quickly.
  • Comfort with and ability to complete cleaning tasks, e.g. trash removal, vacuuming, folding linens, etc.
Benefits
  • Wage
  • Indoor housing
  • Three delicious meals per day in our mostly vegetarian Dining Hall
  • Access to Omega’s staff benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supervisory experiencewellness center experiencecustomer service skillstechnical proficiencyExcelWordconflict resolution skillscleaning tasksbooking systemsPoint of Sale (POS) transactions
Soft Skills
leadership skillscommunication skillsattention to detailteam collaborationinitiativeflexibilityorganizational skillsempathyactive listeningmulti-tasking