You’ll lead multiple product engineering teams embedded in cross-functional Product and Design squads, owning the end-to-end member experience and the operating system (OKRs, planning, metrics) that keeps delivery predictable:
Onboarding and experience foundations: first-run flows, setup, and the baseline UX patterns that everything else builds on
Core engagement surfaces: home, navigation, discovery, and progression, helping members know what to do next and why it matters
Support and connection: member-facing support flows, messaging, and the care-team tools that enable timely, human intervention
AI-assisted experiences and workflows: partner with Product, Design, and Applied AI, to apply AI thoughtfully to improve speed, quality, and support effectiveness, while keeping care human-led and trust-first
Journey reliability: resilient, observable experiences; cross-cutting investments in performance, reliability, and development productivity, in partnership with Platform Engineering
Build experiences members want to come back to, while holding a high bar for quality and operational excellence.

Requirements

12+ years of experience in engineering leadership, including 5+ years managing managers
Experience leading multiple product teams delivering best-in-class web and mobile experiences at scale, with a high bar for craft, performance, and reliability
Strong product instincts paired with a pragmatic, data-driven approach to decision-making
Proven ability to define success metrics and hold teams accountable to outcomes, not just output, in an Agile environment
Proven ability to lead quarterly planning/OKRs across multiple teams, including capacity planning, organizational design, dependency management, and data-driven course correction
Experience hiring, developing, and retaining high-performing engineering leaders
Deep understanding of mobile (iOS/Android) and web development tradeoffs
Accountable for a healthy 24/7 on-call and reliability culture: reducing toil, improving incident response, and strengthening learning loops

Benefits

Competitive salary with generous annual cash bonus
Equity grants
Remote first work from home culture
Flexible Time Off to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
...and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

engineering leadershipAgileweb developmentmobile developmentOKRsdata-driven decision-makingperformance metricscapacity planningorganizational designincident response

Soft Skills

product instinctspragmatic approachaccountabilityteam developmentcross-functional collaborationcommunicationleadershipproblem-solvingstrategic thinkingoperational excellence