Implement, maintain, and improve core IT infrastructure systems, including identity platforms, endpoint management tools, networking components, and enterprise SaaS platforms.
Administer and support systems such as Okta, Meraki, Palo Alto, JAMF Pro, Active Directory, Google Workspace, Office 365, and Tines.
Evaluate infrastructure workflows and propose enhancements that improve reliability, performance, and efficiency.
Participate in incident response, resolve complex technical issues, and perform root cause analysis to prevent recurrence.
Contribute to AI-driven and automation initiatives to reduce manual effort, streamline operations, and improve service delivery.
Participate in rotational escalation support for infrastructure services, ensuring timely resolution of high-impact issues and adherence to operational standards.
Execute infrastructure projects from planning through deployment, collaborating closely with partners to ensure high-quality outcomes.
Implement configuration updates, integrations, and system improvements in alignment with established standards, best practices, and security guidelines.
Maintain accurate technical documentation, including system configurations, operating procedures, and runbooks, and assist in developing configuration standards and operating procedures in alignment with established best practices.

Requirements

7+ years of experience in Systems Engineering, Infrastructure Engineering, or Identity & Access Management.
Strong hands-on experience with Okta, JAMF Pro or similar MDM platforms, Meraki, Palo Alto, Active Directory, and major SaaS ecosystems (Google Workspace and/or O365).
Proficiency with scripting/automation (Python, Bash, PowerShell) and familiarity with Infrastructure-as-Code concepts and Git workflows, including contributing to IaC patterns without owning architectural design.
Experience operating in high-compliance environments (HIPAA, SOC 2, HITRUST, or SOX).
Strong understanding of incident response, root cause analysis, system hardening, and secure configuration practices.
Excellent communication and collaboration skills with the ability to partner across technical and non-technical teams.
Demonstrated ability to implement reliable, secure systems that scale with business needs.
Strong organizational skills, attention to detail, and a continuous improvement mindset.

Benefits

Competitive salary with generous annual cash bonus
Equity Grants
Remote first work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
...and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Systems EngineeringInfrastructure EngineeringIdentity & Access ManagementScriptingAutomationInfrastructure-as-CodeRoot Cause AnalysisSystem HardeningSecure Configuration

Soft Skills

CommunicationCollaborationOrganizational SkillsAttention to DetailContinuous Improvement Mindset