Olympus Corporation of the Americas

Field Service Engineer I

Olympus Corporation of the Americas

full-time

Posted on:

Location Type: Office

Location: Ann Arbor • Missouri • United States

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Job Level

Junior

About the role

  • The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products.
  • Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.
  • Establish and maintain a high level of customer satisfaction with assigned products, support and service.
  • Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
  • Train customers on the basic operation and use of assigned products.
  • Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
  • Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
  • Open communication with territory Sales Representatives.
  • Provide support at conventions, trade shows and customer trials.
  • Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support.

Requirements

  • Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience (medical devices preferred) and or Military Technical experience
  • Minimum one to three years as a Field Service Engineer, or equivalent experience
  • Experience working with and troubleshooting electromechanical / microprocessor-based products
  • Must be a self-starter, able to travel on short notice and work independently with minimal supervision
  • Must be capable of multi-tasking, setting priorities and scheduling work activities
  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
  • Basic understanding of computer systems, video, audio, and control system concepts
  • High degree of personal organization
  • Experienced user of Microsoft Office tools, including Excel, Word and Power Point
  • Strong customer service skills
  • Solid working knowledge of electronics, personal computer hardware and software
  • Proven ability to work under pressure
  • Ability to articulate technical and user needs in a concise manner easily understood by all
  • Ability to work with field personnel, management, and customers
  • Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers
  • Excellent communication skills both written, verbal, and presentation
  • Cooperate and participate as an effective team member in creating a positive working environment
  • Must always hold a valid U.S. Driver’s License that is not revoked or suspended in any state, province or other jurisdiction
  • Ability to travel overnight (>40%)
  • Ability to work flexible hours as required including weekends
Benefits
  • Competitive salaries, annual bonus
  • Comprehensive medical benefits and pension plan
  • Generous Paid Vacation and Sick Time
  • Paid Parental Leave and Adoption Assistance
  • Work-life integrated culture that supports an employee centric mindset
  • Offers onsite, hybrid and field work environments
  • Paid volunteering and charitable donation/match programs
  • Employee Resource Groups
  • Dedicated Training Resources and Learning & Development Programs
  • Paid Educational Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electromechanical productsmicroprocessor-based productstroubleshootinginstallationtechnical supportcustomer trainingproblem resolutioncomputer systemselectronicspersonal computer hardware
Soft Skills
customer serviceanalytical thinkingcommunicationorganizationmulti-taskingdecision-makingteam collaborationindependencetime managementadaptability
Certifications
Associate degree in electronicsAssociate degree in computer scienceMilitary Technical experience