Olympus Corporation of the Americas

Procurement

• Responsible for managing and monitoring imports, exports, and inventory purchases
• Prepare the costing sheet by import folder and document labeling for costing by Finance
• Perform other related tasks as assigned
• Keep the Comex Import Report updated
• Work closely with freight forwarders on documentation, freight, and insurance quotes, and to ensure delivery commitments are met from the end user
• Handle import and export procedures, documentation, and logistics related to international shipments, including invoicing, inspections, certificates of origin, shippers, letters of instruction, document negotiation, flight information, and deliveries
• Interact daily with the distribution center and supply chain management to understand the impact of inventory on order fulfillment/allocation
• Respond to inquiries about the status of orders placed, orders opened, and backorders on a daily basis to ensure shipment date commitments are met
• Work with Business Units to resolve order inaccuracies, such as product requirements, price differences, shipping information, credit holds, etc.

Purchasing Analyst

Customer Support

• Coordinar alineaciones con el Gerente Comercial para asegurar el cumplimiento de los pedidos de ventas y servicio
• Responsable de la supervisión del área de Servicio al Cliente y del Asistente de Servicio al Cliente
• Supervisar y controlar almacenes virtuales de cirugía, consignaciones y entregas anticipadas
• Facturación del equipo de ventas
• Gestionar nuevas consignaciones
• Ingresar y gestionar pedidos de clientes en el ERP
• Apoyar y resolver consultas de clientes internos y externos
• Control y gestión de quejas de clientes
• Logística inversa de pedidos despachados

Purchasing Analyst

Customer Service Analyst