Olympus Corporation of the Americas

Data Analyst

• Analyze data, reports, and dashboards and provide summaries highlighting areas of opportunity and risk for the leadership team.
• Work with stakeholders to gather business requirements.
• Design and build reports and dashboards to deliver insight to HR team and business leaders.
• Conduct ad hoc and project analysis and prepare presentations of findings.
• Drive operational excellence in the HR by identifying process or workflow inefficiencies and process improvement opportunities.
• Create increased efficiencies through building automated solutions and process workflows to streamline.
• Identify and document system deficiencies and recommend and build solutions.
• Support and maintain scheduled reporting, including manual distribution, troubleshooting and support for automated delivery.
• Conduct regular quality control activities to assure accurate data and processes.
• Ensure data integrity for all HR processes and programs.
• Develop and promote data integrity through audit processes and resolution of data discrepancies.
• Create and maintain required operational regulatory and legal compliance related reports such as the annual EEO-1 Veterans and Affirmative Action reports.
• Analyze data to recommend process and customer service improvements, innovative solutions or policy changes that add increased value and efficiency to the organization.
• Develop user procedures, guidelines and documentation related to the data maintenance and reporting solutions.
• Train clients on reporting functionality, data dashboard navigation, and building stories with data.

Senior Data Analyst, People Analytics

Project Manager

• Serve as a key individual contributor supporting Total Rewards technology initiatives, including vendor implementations and the ongoing HRIS migration to HCM (with SuccessFactors experience preferred)
• Collaborate closely with the Global Rewards team to ensure awareness of, and alignment with, regional strategies, programs, and practices
• Partner with Compensation COE members and the Senior Manager, Benefits, Americas, to support capability building for HR Business Partners through knowledge sharing, tools, and guidance
• Contribute to program updates and enhancements by supporting change management activities and business case development in partnership with regional COEs, HRIS, Legal, Finance, and other internal stakeholders
• Develop and maintain Total Rewards communications, process documentation, and training materials to support program understanding, system adoption, and a positive associate experience
• Participate in and support the global Job Architecture initiative, assisting with regional alignment, documentation, and implementation activities
• Support Job Description Project Management initiative
• Monitor external provider service delivery and performance against established service levels, escalating issues and supporting resolution as needed, perform analytics and insights
• Support Total Rewards–related M&A integration activities across the Americas, contributing to planning, execution, and transition activities for acquisitions and divestitures

Senior Project Manager, Compensation

Customer Support

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
• Provide clinical equipment management support on all Olympus equipment(pre-intra & post-op).
• Evaluate and resolve equipment malfunctions as necessary.
• May include basic electronic troubleshooting.
• Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
• Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
• Work with the Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
• Follow procedures to notify, track, and report lost or damaged equipment.
• Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.
• Monitor and, if requested reasonably, report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.
• Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
• Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Onsite Support Specialist

Analyst

• Acts as key contact to the sales force for the preparation, execution, and management of Leveraged Contracts.
• Conducts contract strategy discussions ensuring the best viable solution for the customer and Olympus.
• Validates and qualifies all contract proposal requests performing 360 view of customer and taking into consideration existing contract portfolio.
• Reviews all contract proposals submitted enforcing business policies on discounting, pricing, promotions, and other related policy.
• Prepares contracts for customer presentation ensuring Olympus integrity of terms and conditions, pricing and product is accurate and precise.
• Supports contract redlining/legal negotiation efforts and applies changes to Terms & Conditions in accordance with common modifications provided by legal team.
• Performs cross checks and audits of all executed leveraged contracts.
• Understands ERP system functionality for items assigned to contracts, pricing, ensuring integrity of contract dates and accuracy of product numbers and associated codes.
• Manages and prepares contract assessments as they relate to terminations, and amendments ensuring all policies and appropriate guidelines apply.
• Understands viable end of term contract options that follow appropriate guidelines
• Works with management to track and report on departmental activity as it relates to ensuring consistencies and efficiencies, while supporting key KPIs.
• Works with Department and Management on updates needed for contract templates, forms, and other related tracking sheets used to support the pre-award execution of contracts.
• Performs other related duties as assigned.

Contract Analyst I

Therapist

• Meet or exceed sales quota in assigned territory
• Be a clinical expert in the therapeutic GI space including EUS and ERCP
• Exhibit strong business acumen to include contract negotiating, business reviews, business proposals, and comprehension of Olympus leveraged comprehension
• Work in partnership with the Region Vice President (RVP) to develop and implement territory business plans designed to achieve sales quota in territory
• Establish, develop, or maintain field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts
• Build sustainable business relationships with Physicians, Nurses Technicians, Materials Management, Hospital Administrators, Endoscopy and ASC Unit Managers to drive EndoTherapy product reliability and utilization
• Create new business opportunities in alignment with company focus and priorities
• Guide ongoing product training and in-servicing of all EndoTherapy products during procedures and in-between cases with physicians, nurses, and technicians
• Maintain and expand knowledge of Olympus’s product offerings, competitors, and local market changes
• Attend and participate in sales meetings, training programs conventions and trade shows

Endotherapy Territory Manager

Account Manager

• Aid in the direct sales of the company’s capital equipment disposable product line and service offerings
• Calls on and is responsive to existing and prospective customers to determine customer needs, concerns, issues, problems, and challenges
• Territory Managers will provide solutions to solve customer issues while enhancing long-term relationships
• Develop new accounts and grow business in existing accounts within established geographic territory
• Exceed assigned Sales Targets and respond to requests for information and data from sales management
• Understand and work within boundaries of all corporate policies and guidelines
• Organizing and planning territory for efficient and productive coverage
• Utilizing company's Promotional Programs, Financing Options, Placement & Leverage Agreements
• Completing and maintaining sales paperwork, CRM, and other records in an orderly fashion
• Providing necessary and appropriate post sales and support service to customers including installation assistance, training and troubleshooting problems
• Ongoing follow up with customers during pre and post sales efforts

URO/GYN Territory Manager

Field Engineer

• Establish and maintain a high level of customer satisfaction with assigned products, support and service
• Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
• Train customers on the basic operation and use of assigned products
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements
• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
• Open communication with territory Sales Representatives
• Provide support at conventions, trade shows and customer trials
• Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support
• Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities
• Performs other duties as assigned.

Field Service Engineer I

Sales Development Rep

• Build and lead a new inside sales organization at Olympus
• Set an aspirational vision for the inside sales channel to support overall business objectives
• Hire, train, and manage team members, setting targets, and reporting on KPIs
• Coordinate with all other sales and omnichannel leaders
• Design, build, and lead a ~20-person team that could grow to 40+
• Support onboarding and training of Inside Sales reps and supervisors
• Planning and communicating team objectives and supporting team dynamics
• Identification and resolution of impediments and bottlenecks within the team
• Collaborate with field sales leaders, digital marketing, omnichannel, and commercial operations
• Design and implementation of analytics-based approaches into Inside Sales workflow
• Participation in ad-hoc projects that improve productivity of the business
• Advising team on resolution of complex situations
• Development of feedback sessions, training, and coaching activities with the team
• Designing and monitoring KPIs at group and individual level
• Setting quarterly sales plans and tracking achievement
• Elaboration of follow-up reports for the channel supervisor and sales team

Sales Development Director

Financial Planning and Analysis

• Lead the consolidation of the Surgical Business monthly results, including preparation of Business Reviews and in-depth analytics around results and projected full P/L forecasts.
• Drive financial analysis and strategic insights as needed at the sub-BU and Consolidated BU level in support of senior finance and business unit leadership.
• Prepare consolidated Surgical Annual Plan roll-ups and budgeting, as well as develop presentations for Long Term Strategic Planning, processes, and review material for both the larger BU as well as sub-BUs as needed.
• Assist in the coordination of Global Divisional activities focused on annual Plan, Long Range Plan, as well as monthly close and forecasting activities.
• Fill in for Business Unit or process coverage when needed seamlessly across the divisional finance team.
• Perform critical-thinking to drive accuracy of SIS financial reporting of figures and related drivers.
• Own and manage of the weekly forecast process and aggregation of materials for the division including financial tie outs and preparation of the presentation material for senior leadership (includes EORT, control boards, KPIs).
• Work at the division level to provide enhanced insight around Pricing and Mix across regions and BUs and identify areas to target for improved profitability for the division.
• Direct and oversee monthly, quarterly and annual budget / forecast cycles globally related to the SIS P&L, and in close partnership SIS Finance team, Regional and Cross-Functional Finance teams.
• Develop presentations for SIS Business Unit Leadership team and SIS Executive Committee that enable clear and concise understanding of the financial story.

Finance Manager

Engineer

• Provide technical leadership and mentorship within the Manufacturing Engineering function
• Drive operations and new product/process development activities
• Lead the design, development, and implementation of automated production equipment and manufacturing systems
• Provide technical expertise in mechanical design, pneumatics, electrical systems, PLC programming, and machine vision technologies
• Collaborate with suppliers, equipment manufacturers, and internal engineering resources
• Drive system changes (GWIs, GSOP forms) and business systems (Line Balance, work content tools)
• Lead development of validation documentation (IQ, OQ, PQ)
• Develop programs for training operations and engineering (Knowledge Sharing)
• Innovate and lead process improvement activities
• Leadership of regional cross functional high visibility projects

Principal Manufacturing Engineer

Communications

• Support the Development of Clinical Research Communications: Independently draft, edit, and produce high-quality communications including clinical program updates, executive briefings, leadership decks, newsletters, and external partner correspondence, ensuring clarity, accuracy, and alignment with organizational tone and priorities
• Efficiently create visually polished presentations and other materials, aligned with corporate branding standards for Clinical Research leadership and external stakeholders
• Provide High-Level Meeting and Operational Support: Manage complex scheduling across time zones, coordinate high-visibility internal and external meetings, prepare agendas, document meeting minutes, and proactively drive follow-up on action items across cross-functional teams
• Manage Clinical Research Sharepoint & Clinicaltrials.gov: Oversee maintenance and organization of Clinical Research content within SharePoint and other collaboration tools to ensure easy access and version control
• Support the preparation, tracking, and timely submission of required documents and updates on ClinicalTrials.gov and other regulatory databases
• Maintain Strategic Trackers and Dashboards: Manage sophisticated tracking tools and timelines to monitor program milestones, resourcing, communications activities, and key deliverables; generate reports to inform leadership decision-making
• Interface with Internal and External Stakeholders: Serve as a point of contact for clinical research leaders, investigators, and vendors to support seamless communication, meeting coordination, and exchange of critical information
• Support Operational Excellence: Anticipate and respond to the evolving needs of the clinical leadership team by providing proactive administrative, logistical, and project support to ensure smooth day-to-day

Clinical Communications Specialist

Data Scientist

• Contribute to the development and review of CRFs, data management plans (DMPs), and data validation specifications
• Support database build activities and perform user acceptance testing (UAT)
• Manage ongoing data cleaning activities, including query generation, tracking, and resolution
• Perform data review to ensure accuracy, consistency, and completeness
• Reconcile clinical data with external data sources (e.g., safety, imaging, core labs, device data)
• Support interim data reviews and database freezes/locks
• Track and report data management metrics (e.g., query aging, data entry timeliness, reconciliation status)
• Participate in cross-functional study team meetings
• Ensure data management activities comply with GCP, ISO 14155 (if applicable), and company SOPs
• Contribute to inspection readiness and support audits as needed

Clinical Data Manager

• Provide technical support and service for all Olympus Software and Surgical Integration customers via phone, e-mail, voicemail, and on-site interaction
• Capture customer contact information in the support database
• Periodic after hours technical phone assistance
• Collaborates with various departments regarding customer-related issues and recommendations for improvement
• Provide timely follow-up with customers to ensure satisfactory customer resolution
• Issue return material authorization numbers to customers
• Provide engineering technical assistance with test plans software images upgrades and validation processes
• Follow established customer support escalation process
• Will be required to train through structured corporate training programs and on-the-job training

Tech Support Specialist I

• Meet or exceed sales quota in assigned territory
• Be a clinical expert in the therapeutic GI space including EUS and ERCP
• Exhibit strong business acumen to include contract negotiating, business reviews, business proposals, and comprehension of Olympus leveraged comprehension
• Work in partnership with the Region Vice President (RVP) to develop and implement territory business plans designed to achieve sales quota in territory
• Work concerted with field sales counterparts to achieve sales goals
• Establish, develop, or maintain field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support
• Build sustainable business relationships with Physicians, Nurses Technicians, Materials Management, Hospital Administrators, Endoscopy and ASC Unit Managers to drive EndoTherapy product reliability and utilization
• Create new business opportunities in alignment with company focus and priorities
• Guide ongoing product training and in-servicing of all EndoTherapy products during procedures and in-between cases with physicians, nurses, and technicians
• Maintain and expand knowledge of Olympus’s product offerings, competitors, and local market changes
• Impart market intelligence to team members and marketing department of competitor's new product offering pricing strategy and merchandising practices in the assigned territory
• Attend and participate in sales meetings, training programs conventions and trade shows as directed by the RVP and home office.
• Adhere to Olympus policies and Code of Conduct in an ethical manner.

Territory Manager – EndoTherapy

• Accountable for driving timely and high-quality data management deliverables supporting the Olympus portfolio
• Designs, develops, and maintains key data management deliverables used to collect, review, monitor, and ensure integrity of clinical data
• Oversees application of industry standards, data review and query management
• Accountable for quality study dataset release and consistency for submission data
• Serves as a key liaison between clinical operations, biostatistics, and external vendor
• Responsible for leading data management responsibilities for several concurrent clinical trials
• Utilizes the electronic data capture and management systems
• Manages trials in various stages, from planning, to start-up, conduct, closeout, and archiving
• Assists in the design and implementation of clinical data management processes with vendors
• Ensures completeness, correctness, and consistency according to Siemens standards
• Collaborates with the Biostatistics and Clinical Operations team members, and other functions as applicable