Onsite Support Specialist
Olympus Corporation of the Americas
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Job Level
About the role
- Provide customer support of Olympus equipment in the Operating Room and/or other specified departments
- Manage all relevant equipment providing basic trouble shooting
- Provide training for proper care and handling of Olympus equipment
- Assist Olympus personnel with the installation of equipment
- Coordinate schedules with audiovisual providers and boom manufacturers for installation
- Set-up and break-down of plug & play video tower/system equipment according to IFU instructions
- Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs
- Provide clinical equipment management support on all Olympus equipment(pre-intra & post-op)
- Evaluate and resolve equipment malfunctions as necessary
- May include basic electronic troubleshooting
- Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
- Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation
- Work with the Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
- Follow procedures to notify, track, and report lost or damaged equipment
- Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment
- Monitor and, if requested reasonably, report the Customer's Olympus repair expenditures; note significant repair issues or occurrences
- Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned
- Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
Requirements
- Associate's degree or equivalent relevant experience required
- Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required
- Solid working knowledge of electronics and audiovisual equipment
- Basic computer skills, including Microsoft Office; strong verbal and written communication skills
- Must be comfortable with public speaking, delivering an in-service/demonstration to a group
- Must possess a high degree of self-reliance, initiative, and creativity
- Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively
- Eager to learn and grow, accept and apply feedback
- Consistently delivering superior customer service
- Must have a valid driver's license
- Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
Benefits
- Competitive salaries, annual bonus and 401(k)* with company match
- Comprehensive medical, dental, vision coverage effective on start date
- 24/7 Employee Assistance Program
- Free live and on-demand Wellbeing Programs
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance*
- 12 Paid Holidays
- On-Site Child Daycare, Café, Fitness Center**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingelectronic troubleshootingequipment managementroutine maintenancepre-use inspectionfunctionality testingaudiovisual equipment knowledgecustomer supportinstallation assistanceclinical equipment evaluation
Soft skills
strong verbal communicationstrong written communicationpublic speakingself-relianceinitiativecreativityexcellent work ethictime managementindependent judgmentcritical thinking
Certifications
Associate's degreevalid driver's license