Olympus Corporation of the Americas

Field Service Engineer I

Olympus Corporation of the Americas

full-time

Posted on:

Location Type: Office

Location: Knoxville • Tennessee • United States

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Job Level

Junior

About the role

  • Establish and maintain a high level of customer satisfaction with assigned products, support and service
  • Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
  • Train customers on the basic operation and use of assigned products
  • Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements
  • Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products
  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
  • Open communication with territory Sales Representatives
  • Provide support at conventions, trade shows and customer trials
  • Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support

Requirements

  • Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience (medical devices preferred)
  • Minimum one to three years as a Field Service Engineer, or equivalent experience
  • Must be a self-starter, able to travel on short notice and work independently with minimal supervision
  • Must be capable of multi-tasking, setting priorities, and scheduling work activities
  • Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments
  • Basic understanding of computer systems, video, audio, and control system concepts
  • Experience working with and troubleshooting electromechanical / microprocessor-based products
  • Excellent communication skills, both written, verbal, and presentation
  • High degree of personal organization
  • Experienced user of Microsoft Office tools, including Excel, Word, and PowerPoint
  • Strong customer service skills
  • Solid working knowledge of electronics, personal computer hardware, and software
  • Proven ability to work under pressure
  • Ability to articulate technical and user needs in a concise manner easily understood by all
  • Must have a valid U.S. Driver’s License
  • Ability to work flexible hours as required, including weekends
  • Ability to travel overnight (>40%)
Benefits
  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive medical, dental, vision coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free live and on-demand Wellbeing Programs
  • Generous Paid Vacation and Sick Time
  • Paid Parental Leave and Adoption Assistance*
  • 12 Paid Holidays
  • On-Site Child Daycare, Café, Fitness Center**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportinstallationupgradespost installation testingelectromechanical productsmicroprocessor-based productscomputer systemsaudio systemsvideo systems
Soft skills
customer serviceproblem solvinganalytical thinkingcommunicationorganizationmulti-taskingprioritizationindependencetime managementpresentation skills
Certifications
Associate degree in electronicsAssociate degree in computer sciencevalid U.S. Driver’s License