Software Engineer

• Review and conduct an assessment of information systems needs and recommend an appropriate infrastructure solution
• Design and implement applications and enhancements using JAVA code
• Maintain and enhance applications per client request
• Assist with defining and implementing regression test suites
• Frequently analyse and define client data conversion, interface, and application enhancement requirements
• Translate business requirements into technical solutions
• Establish and monitor systems support and development in a Micros environment
• Perform application enhancements and modifications, while mentoring and teaching other consultants
• Facilitate the logging, reporting, and resolution of application issues as needed
• Participate in supporting the production environment as necessary
• Regularly assist in the definition of implementation and integration alternatives
• Intermittently perform go-live assessments to determine the readiness of the system, as well as client and support teams
• Often provide knowledge transfer to necessary 3rd-party vendors (hardware, software, etc.) related to Oracle Retail and OLR applications and requirements.

Developer – Xstore POS

Project Manager

• Lead the planning, execution, and governance of large-scale Oracle Retail or enterprise technology implementations
• Define and manage project scope, deliverables, timelines, and budgets to meet client and internal objectives
• Establish robust project governance, ensuring effective risk, issue, and change management
• Oversee project plans and progress against KPIs, applying corrective actions where needed
• Ensure all documentation, reporting, and communication meet OLR and client standards
• Serve as the primary liaison for senior client stakeholders, building trusted, long-term relationships
• Lead executive meetings and steering committees, ensuring clear communication of status and strategy
• Collaborate with internal leaders, consultants, and technical teams to align project outcomes with business goals
• Lead, mentor, and motivate multi-disciplinary teams across regions, fostering accountability and continuous improvement
• Manage budgets, forecasts, and profitability, ensuring financial transparency and alignment with delivery milestones
• Identify and pursue opportunities for additional service offerings and scope expansion
• Ensure consistent application of OLR methodologies, quality standards, and best practices
• Capture lessons learned and champion continuous process improvements and agile delivery principles.

Senior Project Manager

Consultant

• Assist in the support of production application software
• Frequently analyze and define client data conversion, interface, report, bolt-on and application enhancement requirements
• Frequently develop code to a high standard of quality to support functional and technical requirements
• Write or contribute to technical specifications based on functional requirements
• Create and execute Unit Test Plans to capture and demonstrate successful development
• Work in accordance with defect and issue tracking processes
• Create and contribute to Release Notes, package deliverables, and coordinate with team lead
• Assist with work estimation and preliminary requirement analysis
• Work within a team structure in accordance with established deliverable dates
• Frequently attend and contribute to project team meetings
• Infrequently travel to global destinations for development consultant capacity

Service Consultant – Oracle Retail, RMS

• Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions.
• System Configuration & Maintenance: Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches.
• Incident Management: Handle escalated technical incidents (L2/L3) related to the POS systems, ensuring timely resolution while maintaining service level agreements (SLAs).
• Root Cause Analysis: Identify and diagnose the root causes of issues impacting Xstore operations, providing solutions that prevent recurrence.
• Collaboration: Work closely with internal teams (network, infrastructure, development) and third-party vendors to ensure seamless POS system operations.
• User Training and Documentation: Develop and maintain user guides, knowledge base articles, and conduct training sessions for store associates on the proper use of Xstore POS.
• Performance Monitoring: Monitor system performance, generate reports, and proactively address any performance degradation or technical issues.
• Upgrades and Patches: Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure.
• Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system.

Developer – Xstore POS

Senior Project Manager

Service Consultant – Oracle Retail, RMS

Service Consultant – Xstore POS, Level 2