Consultant

• Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions.
• System Configuration & Maintenance: Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches.
• Incident Management: Handle escalated technical incidents (L2/L3) related to the POS systems, ensuring timely resolution while maintaining service level agreements (SLAs).
• Root Cause Analysis: Identify and diagnose the root causes of issues impacting Xstore operations, providing solutions that prevent recurrence.
• Collaboration: Work closely with internal teams (network, infrastructure, development) and third-party vendors to ensure seamless POS system operations.
• User Training and Documentation: Develop and maintain user guides, knowledge base articles, and conduct training sessions for store associates on the proper use of Xstore POS.
• Performance Monitoring: Monitor system performance, generate reports, and proactively address any performance degradation or technical issues.
• Upgrades and Patches: Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure.
• Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system.

Service Consultant – Xstore POS, Level 2

QA Engineer

• Plan, design and execute manual and automated tests for Retail applications.
• Perform functional, regression, integration, performance and security testing across multiple systems and environments.
• Validate retail business workflows, system integrations, and end-to-end transaction processes.
• Identify, document, and track defects using tools such as Jira, collaborating closely with developers to ensure timely resolution.
• Contribute to test strategy development, test planning, and QA process improvements.
• Work with version control systems to support automated testing and continuous delivery.
• Prepare test reports, quality metrics, and release-readiness assessments for project leads and stakeholders.
• Support end-to-end system validation, including integration with retail backend systems and external services.
• Assist with test automation initiatives, identifying opportunities to improve testing efficiency and coverage.
• Collaborate with cross-functional teams to ensure consistent quality standards across retail applications and digital platforms.
• Contribute to knowledge sharing and QA best practices within the team.
• Maintain and support the office retail lab environment, including POS systems, peripherals, and testing hardware used for QA validation.
• Assist with lab setup, hardware configuration, and troubleshooting of retail equipment to support testing activities.
• Ensure lab systems are properly maintained and available for internal teams and remote testing support when needed.
• Provide hands-on support for remote teams requiring physical access to lab systems or hardware.

OLR

Service Consultant – Xstore POS, Level 2

QA Analyst