Operations

• Manage the subscription lifecycle in Stripe: new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
• Own dispute representment: prepare and submit evidence packets to banks/card networks to protect company revenue.
• Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
• Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
• Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
• Partner with Sales & Customer Success to ensure accurate subscription data.
• Identify and implement process improvements to make AR more efficient and scalable.

Billing and Accounts Receivable Operations Specialist

Contract Review Operations Analyst

Client Operations Manager

Lead Assistant Manager – Business Intelligence, Sales Operations

Project Associate, Crowd Operations

Storage Operations Engineer – Dell EMC