Olaplex Inc. (Nasdaq: OLPX)

Account Coordinator

Olaplex Inc. (Nasdaq: OLPX)

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $80,000 per year

Job Level

Junior

About the role

  • Ensure operational excellence and maintain high catalog health
  • Support the growth of the wholesale partnership with Amazon in the US
  • Create and maintain New Item Setups (NIS) via Vendor Central
  • Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
  • Manage Brand Store updates and A+ Content submissions
  • Monitor and resolve "Amazon Contributions" or listing suppressions
  • Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
  • Manage Shortages and Chargebacks: Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
  • Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
  • Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution
  • Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
  • Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
  • Reconcile promotional credits and co-op billing
  • Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
  • Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
  • Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)

Requirements

  • Experience:1–3 years of experience in e-commerce, preferably specifically within Amazon Vendor Central or Seller Central
  • Technical Proficiency:Advanced Excel skills (VLOOKUPs, Pivot Tables) are a must.
  • Problem Solving:A "detective" mindset to find the root cause of catalog glitches or shipping discrepancies.
  • Collaborative, working cross-functionally across different teams while also working well independently
  • Ability to use high judgement to make decisions that drive the business
  • Communication:Ability to write concise, effective tickets to Amazon Support (that actually get resolved)
  • Education:Bachelor’s degree in Business, Marketing, Supply Chain, or a related field
Benefits
  • Competitive compensation
  • Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
  • Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
  • Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
  • Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
  • Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
  • Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
  • Products: Twenty (20) free products per year, plus a friends and family discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced ExcelVLOOKUPPivot TablesSEO optimizationinventory managementdata analysisproduct listing optimizationpurchase order managementrevenue recoverypromotional credit reconciliation
Soft Skills
problem solvingcollaborationcommunicationindependent workdecision makingattention to detailanalytical thinkingorganizational skillstime managementadaptability