Olaplex Inc. (Nasdaq: OLPX)

Brand Manager

• Partner with the Senior Manager and the Innovation/R&D teams to support the development of the NPD pipeline, providing input on positioning, naming, and core messaging to ensure products are market-ready
• Drive the ongoing maintenance and optimization of the Core Styling portfolio; identify opportunities to refresh messaging, drive routine-building, and sustain the health of hero franchises through "always-on" animation
• Partner with the R&D, Innovation & Legal teams to identify and prioritize preferred marketing claims for both new launches and core optimizations that align with category messaging and competitive white space
• Author marketing and creative briefs for styling-related NPD and core re-supports; provide strategic marketing feedback on packaging artwork to ensure alignment with brand voice and positioning
• Support the Senior Manager in the rollout of global Go-To-Market strategies for NPD and core animations, ensuring cohesive storytelling across all digital and physical touchpoints
• Partner with Trade Marketing, Sales, and Education teams to support channel-specific needs; provide the necessary language, messaging, and strategic input for sell-in decks, educational materials, and visual merchandising requirements
• Lead the end-to-end organization and global delivery of marketing toolkits, ensuring all regions have the localized assets necessary for flawless execution
• Partner with the Creative & Creative Ops team to support content production needs, including on-set coordination and product management for styling-focused shoots
• Regularly monitor styling category performance, category health, and consumer sentiment to identify optimization opportunities for "hero" products
• Lead competitive research and trend analysis within the styling landscape to inform future strategy or NPD launch
• Assist in the development of campaign "post-mortems," gathering and synthesizing data to help the Senior Manager inform future category strategy and optimizations
• Partner closely with Marketing Operations to ensure all marketing deliverables stay on track; proactively manage dependencies and flag risks to the Senior Manager to ensure project momentum
• Lead status meetings and maintain master marketing trackers to ensure eComm, Social, and Consumer Engagement teams are aligned on category priorities
• Independently manage the invoicing process and budget tracking for the styling category, ensuring all vendor relations and project spends are meticulously documented and processed
• Provide proactive, "hands-on" support to the Senior Manager on ad-hoc projects, internal leadership reviews, and category presentations

Associate Manager, Global Brand Marketing

Engineer

• In partnership with internal NetSuite team members and key leadership stakeholders, develop, maintain, enhance, and maximize NetSuite capabilities in support of the business
• Troubleshoot issues with our eCommerce/ERP/EDI/3PL environments and work collaboratively to prepare our system for customer launches, financial tracking, and automation
• Work cross-functionally on roadmap projects involving Finance, Accounting and Supply Chain applications
• Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs
• Ensure proper change management processes that meet SOX and SoD requirements and maintain data integrity
• Configure NetSuite to align to company use of forms, field, and customer records to manage unique business process requirements
• Ensure business and functional requirements are properly configured in NetSuite and other IT enterprise applications
• Create and execute a test plan and tests in Sandbox to be utilized prior to upgrades, ensuring all functionality works as expected and without interruption
• Assist with data analysis, reporting needs, continuous improvement initiatives, change management and support for optimal usage within NetSuite
• Maintain up-to-date knowledge and documentation of NetSuite functionality, customizations and integrations, and proactively identify opportunities for process and workflow improvements

NetSuite Engineer

Compliance

• As the international regulatory lead on cross-functional project teams, responsible for global product registrations and market entry
• Develop, communicate, and execute clear regulatory strategies, requirements, and timelines to achieve efficient and compliant global launches
• Is the subject matter expert to bring products to market and to ensure compliance with global requirements, including but not limited to providing regulatory guidance and approvals for labeling, packaging, and marketing.
• Conduct global claims review to ensure alignment with applicable regulations and substantiation standards
• Oversee claims substantiation and ensure that marketing claims are backed by sufficient scientific evidence to avoid "misbranding"
• Oversee global formulation and raw material compliance assessments in partnership with R&D and Safety teams
• Monitor, interpret, and communicate global regulatory intelligence, translating insights into actionable guidance for internal stakeholders
• Ensure compliance with international regulations, state laws, and sustainability-related regulatory requirements
• Support regulatory aspects of sustainability initiatives, including evolving environmental and ingredient-related requirements
• Oversee new mandatory requirements, including facility registration, product listing, and enhanced adverse event reporting
• Identify and implement process improvements to enhance efficiency, scalability, and clarity across regulatory workflows
• Simplify and standardize ways of working across cross-functional teams
• Drive internal initiatives that improve regulatory operations, documentation, and communication practice
• Serves as the primary liaison between R&D, Marketing, Legal, Sales, and Supply Chain teams to align product launches with regulatory timelines
• Develop and deliver ongoing regulatory training programs for cross-functional stakeholders (e.g., Marketing, R&D, Supply Chain, Sales)
• Provide day-to-day regulatory support and consultation to key business partners
• Lead and Manage and develop direct report(s), providing mentorship and performance oversight
• Represent the company in industry associations, working groups, and regulatory forums, maintaining an external presence and influence

Senior Manager, Global Regulatory Affairs

Manager

• Provide toxicology and safety expertise to product development programs, ensuring safe and compliant product design from concept through commercialization
• Manage and interpret complex scientific data related to product safety, ensuring robust data stewardship and integrity within regulatory submissions
• Assess raw materials, ingredients, and finished formulations for safety, considering: Chemical structure and toxicological profiles, Exposure scenarios and dosage, Product use patterns and target populations, Stability, microbiological, and test data
• Partner with R&amp;D to support early-stage screening of formulations and proactive risk mitigation
• Lead and execute comprehensive safety evaluations of cosmetic products and ingredients using available toxicological, clinical, and scientific data
• Identify and assess potential risks for specific products and intended end users, including scenarios with higher or unique exposure conditions
• Develop and apply risk identification and assessment frameworks for cosmetic ingredients and formulations
• Continuously enhance cosmetovigilance program and lead the monitoring and evaluation of adverse event data, ensuring timely reporting, identifying emerging trends, and recommending corrective actions as needed
• Ensure alignment with global regulatory expectations for post-market safety monitoring
• Lead regulatory toxicology assessments for new and existing ingredients, including support for global registration requirements
• Assess ingredients critical to product safety and integrity, including emerging materials to ensure global regulatory compliance
• Define and implement next-generation safety strategies, including the use of in silico tools and alternative methods
• Design and oversee safety testing programs, including: In vitro and in vivo studies (as applicable and compliant with regulations) and Clinical and consumer safety testing
• Manage network of external laboratories and clinical research organizations (CROs) to ensure high-quality data generation.
• Recommend appropriate precautions, warnings, and usage instructions based on safety assessments
• Partner with business units to ensure accurate safety-related information is reflected on product labeling and packaging
• Support claims substantiation from a safety and toxicology perspective
• Drive change management initiatives related to evolving regulatory landscapes and internal safety guidelines, ensuring seamless adoption across relevant departments
• Participate in trade associations, industry groups, and scientific forums related to toxicology and risk assessment
• Support regulatory dossiers and provide scientific defense of products and ingredients as needed
• Act as a subject matter expert in regulated processes, providing guidance and support to R&D, Product Development, Legal, and business teams on toxicology-related matters
• Develop and deliver training programs on safety standards and regulatory compliance to various internal audiences

Global Product Safety Senior Manager

Account Manager

• Ensure operational excellence and maintain high catalog health
• Support the growth of the wholesale partnership with Amazon in the US
• Create and maintain New Item Setups (NIS) via Vendor Central
• Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
• Manage Brand Store updates and A+ Content submissions
• Monitor and resolve "Amazon Contributions" or listing suppressions
• Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
• Manage Shortages and Chargebacks: Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
• Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
• Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution
• Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
• Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
• Reconcile promotional credits and co-op billing
• Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
• Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
• Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)

Account Coordinator

• Develop robust financial and operational models to support long-range planning, margin management, and understand the business impact of new initiatives
• Collaborate cross-functionally to help build and prioritize company objectives, ensuring alignment with broader strategic initiatives
• Design, conduct, and interpret financial and sales analytics, drawing insights to answer business questions around current performance
• Analyze KPIs to track progress toward company objectives and determine new strategic objectives
• Build and maintain domain expertise in relevant data sets and tools, thinking strategically about what critical data needs to be captured
• Participate actively in problem-solving with the team to make recommendations across the business
• Translate initiatives into presentations for cross-functional partners and senior management to facilitate decision-making
• Support board materials and executive presentations with clear, data-driven insights
• Collaborate with senior Olaplex leadership to deliver necessary insights
• Coach junior colleagues on analyzing data and pressure-testing insights

Strategy, Analytics, Insights Manager

• Team Management: Directly lead and mentor the Regional Education Manager (REM) team, providing the coaching and oversight necessary for them to excel in their territories
• Network Oversight: Manage the broader network of Educators, ensuring a cohesive and motivated external workforce
• Talent Acquisition: Proactively identify and recruit new Educators to scale the team effectively based on regional business demands
• Technical Standards: Standardize and conduct rigorous Technical Evaluations to ensure all educators are delivering brand-perfect service rituals and product knowledge
• Training Meetings: Facilitate high-level training meetings that keep the field team at the forefront of technical innovation and competitive trends
• Performance Benchmarks: Monitor field reporting and data entry, ensuring the REM team consistently meets and exceeds engagement benchmarks and KPIs
• Independent Distributor Strategy: Oversee the education roadmap for Independent Distributors, tailoring support to meet the specific needs of high-influence KOL salons
• Field Logistics: Ensure all educators have the necessary tools, products, and training assets to deliver seamless, premium educational experiences in the salon environment
• Brand Advocacy: Act as the primary technical voice in the field as product knowledge expert, translating complex product science into actionable education that drives stylist loyalty and sales

National Field Education Manager

• Manage end-to-end execution of international shipments, ensuring fluid movement through our global network for all modes of transit. Including ownership of data entry into ERP systems
• Monitor partners against multiple KPIs and SLAs, which will include on time deliveries, on time pick ups, and invoice accuracy
• Gather and review raw performance data to enable actionable insights and deliverables
• Oversee the automated 3PL invoice lifecycle by completing reviews, providing approvals and ensuring carrier payment compliance while maintaining an accurate ledger
• Act as a key stakeholder in customs clearance operations, ensuring all documentation and protocols meet international standards and business needs
• Support the Senior Manager in Supply Chain/Logistics projects to drive cost-reduction initiatives, improve efficiency and service
• Partner with cross functional teams such as Distribution, Procurement and Planning to plan, prioritize, and resolve bottlenecks in real-time for logistics activities

Associate Manager, Global Logistics

Supply Chain

• Oversee and hold 3PL partners accountable for end-to-end fulfillment (receiving to shipping), ensuring strict adherence to SLA and KPI benchmarks
• Evaluation of 3PL warehouse performance metrics, recommending and implementing improvements or corrective action
• Optimize the order cycle—from picking and packing to shipping—to reduce cycle times and improve fulfillment rates
• Develop and execute a multi-year cost-optimization roadmap
• Identify and deploy process changes to improve and strengthen warehouse excellence
• Support cross functional communication with Customer Support, Transportation, Procurement and E-Commerce teams to plan and prioritize activities at the 3PL warehouses
• Lead the end-to-end Dispute Management process for customer chargebacks; perform root-cause analysis to eliminate recurring compliance penalties
• Drive successful resolution of all service issues related to customer orders and 3PL warehouse operations
• Partner with Distribution leadership to manage annual budget
• Coordinate the review and launch of new customers to ensure distribution related requirements are identified and confirmed with 3PL warehouses
• Drive the coordination, and completion of 3PL warehouse special projects.
• Conduct Operational Audits and site visits to ensure safety, security, and process integrity across the distribution network

Distribution Manager

Customer Support

• Manually enter orders for non-EDI customers, gratis, special promotions and other internal requests
• Review and release wholesale sales orders for processing to customers
• Communicate any required order changes or special instructions to the warehouse
• Communicate internally regarding expected shipping schedule. Ensure that orders are shipping within the required ship window/to be delivered by the required date
• Manage the flow of EDI based transactions, processing all aspects of EDI applying bulks to orders, resolving errors, reviewing daily EDI summary, set-up and testing
• Provide support for all customer related inquiries. Assist various internal departments in resolving any issues reported by customers
• Manage inventory allocations for product with limited availability/launches
• Manage the tracking of samples and notifying the internal team when there are issues with orders received
• Providing tracking and order status information to stakeholders where needed
• Review routing guides and vendor compliance manuals. Provide internal support to various internal departments related to EDI testing and new customer set up.
• Assist in researching and resolving vendor chargebacks when necessary
• Return authorization processes and communication
• Assist with special projects as needed

Customer Support Specialist

Project Manager

• High-Complexity Launch Ownership: Own end-to-end delivery of the company’s most critical NPD initiatives, translating strategy into actionable, data-driven roadmaps with measurable business outcomes (launch timeline adherence, risk-adjusted ROI, quality targets)
• Stage-Gate Governance: Lead the evolving stage-gate process; define exit criteria, decision rights, and escalation paths to ensure rigor and agility across Innovation, R&D, Packaging, Supply Chain, Marketing, and Finance
• Advanced Risk Management: Proactively identify cross-functional friction points; develop data-backed mitigation options for C-suite alignment
• Executive Facilitation: Lead alignment forums with VP/C-level stakeholders to resolve dependencies and resource allocation; drive consensus on critical path and funding
• Process Architecture: Analyze product lifecycle to identify inefficiencies; implement workflow improvements to optimize R&D–Creative–Operations interfaces
• Supplier & Partner Strategy: Align with Supply Chain to manage external partners and ensure external timelines meet internal launch windows
• Technical & Creative Fluency: Bridge formulation/packaging constraints with brand/creative intent; ensure briefs are feasible and executed to standard
• Master Planning: Own the master schedule; use Smartsheet/Asana for scenario modeling and portfolio planning beyond task tracking.
• Crisis Management: Escalation point for launch-critical issues; diagnose root causes and drive rapid resolution

Project Management Director – Innovation

Procurement

• The NPD Procurement Manager is responsible for the strategic and tactical planning of manufacturing to support our Innovation product pipeline.
• This role will maximize service level performance of our vendors for on-time delivery of projects.
• In partnership with NPD Ops, the NPD Procurement Manager will provide weekly procurement updates and manage the production timelines.
• This role requires a close partnership with the several departments to include but not limited to Project Management, Supply Chain (Quality, Sourcing, Logistics), Accounting, and Finance to facilitate all the cross functional needs as it pertains to raw materials, packaging, and finished good production.
• Develop production schedules for innovation, seasonal kits and samples with contract manufacturers and coordinate component deliveries to meet on-time product launches
• Drive procurement and production lead-time discussions for NPI and consulted in timeline development with NPD Ops
• Create and issue all Innovation Purchase and work orders, ensure raw materials and finished goods are managed efficiently to ensure minimal excess inventory
• Resolve production issues and escalate unresolved issues to NPD Ops and management promptly
• Support the new vendor on-boarding process in partnership with Sourcing, NPD Ops, Quality, and Logistics
• Ensure on-time item and bill of material creation and costing accuracy
• Attend NPD Governance meetings to provide Production & Procurement updates
• Responsible for internal routing of all innovation artwork proofs and escalation of timing risks
• Collaborate with Global Procurement team on smooth hand-off process from Commercialization to Replenishment
• Coordinate with Global Procurement Manager on transition timing and production schedules for reformulations and engineering change projects