Renewals Account Manager
Oktopost
full-time
Posted on:
Location Type: Hybrid
Location: Grand Rapids • Missouri • United States
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Job Level
About the role
- Responsible for post-sale success by facilitating routine customer meetings and offering support throughout the partnership.
- Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
- Lead the renewal processes for a diverse portfolio of customers.
- Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
- Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
Requirements
- 1-3 years of experience in Sales Development, Customer Success, Account Management, or related customer-facing role.
- Exceptional presentation, verbal, and written communication skills.
- Strong organizational skills and the ability to thrive under pressure.
- Familiarity with Salesforce is a plus.
- Experience working in a SaaS environment is beneficial.
- Knowledge of the digital marketing and social media world is advantageous.
Benefits
- Competitive earnings: Base salary + commission
- Professional growth: Formal learning & development programme.
- Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
- Perks & benefits: Private healthcare, company socials, 401k with employer match.
- Days off: Flexible vacation day policy + Quarterly Recharge Days
- Monthly Allowance: $100 per month expense account.
- Inspiration: Work with leading B2B brands and a team of top-notch professionals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
presentation skillsverbal communicationwritten communicationorganizational skillscustomer relationship management