Okendo

Technical Support Specialist

Okendo

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
  • Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
  • Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
  • Fulfill post-install and maintenance tasks for merchants.
  • Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
  • Collaborate with the development team to communicate customer feedback and identify potential product enhancements.

Requirements

  • 3+ years of experience in a customer facing support role with a technical specialization
  • Experience writing code in HTML, CSS, and JavaScript
  • Clear and concise written and verbal communication skills
  • Confidence in troubleshooting, debugging and problem-solving
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScriptfront-end developmentSEO optimizationtroubleshootingdebuggingproblem-solving
Soft Skills
communicationcustomer supportcollaboration