OIF Ventures

Technical Customer Success

• Lead the technical onboarding experience for enterprise customers — configuring templates, integrations and workflows to ensure successful adoption
• Act as the technical escalation point for Customer Success, diagnosing issues and resolving them directly or escalating clearly to engineering
• Configure and customise customer environments (templates, branding, animation settings and platform configuration)
• Partner closely with Customer Success leads as their technical counterpart during onboarding and launches
• Occasionally support presales conversations for technically complex deals
• Identify recurring customer needs and translate them into clear product feedback for Product and Engineering

Technical Customer Success Manager

Revenue Operations

• Own global revenue strategy and execution - accountable for pipeline, growth and forecast accuracy
• Win and expand large strategic enterprise and government accounts globally
• Build and lead a high-performing global enterprise sales organisation
• Increase deal size, conversion rates and sales velocity across complex enterprise and government deals
• Establish disciplined pipeline management, forecasting and sales processes
• Develop repeatable GTM playbooks to land and expand strategic accounts internationally
• Represent the company with credibility across senior enterprise stakeholders, partners and strategic customers

Technical Customer Success Manager

Chief Revenue Officer