OIF Ventures

Technical Customer Success Manager

OIF Ventures

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Lead the technical onboarding experience for enterprise customers — configuring templates, integrations and workflows to ensure successful adoption
  • Act as the technical escalation point for Customer Success, diagnosing issues and resolving them directly or escalating clearly to engineering
  • Configure and customise customer environments (templates, branding, animation settings and platform configuration)
  • Partner closely with Customer Success leads as their technical counterpart during onboarding and launches
  • Occasionally support presales conversations for technically complex deals
  • Identify recurring customer needs and translate them into clear product feedback for Product and Engineering

Requirements

  • 3–5 years experience in a Technical CSM, Solutions Engineer, Implementation Consultant, or similar customer-facing technical role in B2B SaaS
  • Experience supporting enterprise B2B SaaS customers in a high-growth startup environment
  • Comfortable working with technical systems — integrations, configurations and troubleshooting
  • Strong communicator who can translate technical concepts for non-technical customers
  • Strong troubleshooting instincts with a bias for solving problems before escalating
  • Customer-obsessed with the ability to build trust with global enterprise clients
  • Familiarity with HubSpot, Notion, Claude, ChatGPT or similar tools
  • Experience working with JSON configurations, integrations or platform customisation
Benefits
  • Ownership & Equity
  • Build Something Meaningful
  • Direct Access to Leadership
  • Flexible Hybrid Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical onboardingconfigurationsintegrationstroubleshootingJSONplatform customizationtemplate configurationworkflow configurationproduct feedbackcustomer environment customization
Soft Skills
strong communicatorproblem-solvingcustomer-obsessedtrust buildingcollaborationtechnical translationdiagnosing issuesescalation managementcustomer relationship managementadaptability