Customer Support Specialist
Offstreet
full-time
Posted on:
Location Type: Hybrid
Location: Regina • Canada
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About the role
- Be the go-to for end-user inquiries
- Respond to and resolve incoming support tickets
- Support new client onboarding including setup and training
- Maintain and improve existing support tools
- Manage Freshdesk workflows ensuring efficient ticket categorization
- Use integrated tools like Linear for escalating product-related issues
Requirements
- Organized, dependable, and take pride in solving customer problems quickly and clearly
- Communicate with clarity, empathy, and professionalism
- Excited to work with and improve existing support systems and workflows
- Enjoy cross-functional collaboration with Customer Success, Product, and Engineering
- Resourceful and thrive in environments where things move quickly and priorities shift
- Experience using Freshdesk or another customer support platform
- Experience with AI tools, support-desk automation, or setting up automated tasks that streamline and enhance support operations
- Looking to grow into more responsibility over time
- Not afraid to learn how the product works under the hood
Benefits
- Ownership, real responsibility, and the chance to shape systems
- Developing a startup-savvy, high-impact support function
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
support ticket resolutioncustomer onboardingsupport tools maintenanceworkflow managementticket categorizationAI toolssupport-desk automationautomated task setup
Soft Skills
organizeddependableproblem-solvingclear communicationempathyprofessionalismcross-functional collaborationresourcefulnessadaptability